WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?

If you’re looking for the best quality work and honest professions. Polar Express Air Conditioning is the one company who will not only find the ACTUAL issue but fix it appropriately. I cannot say enough great things. From a live person answering my call on the weekend to servicing as soon as possible! Phenomenal work!

Shawn R

18:48 23 Apr 24

Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.

Jennifer Jennings L.

21:26 04 Apr 24

Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.

Michael C.

20:46 17 Mar 24

Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service. Update: It has been two years since our last repair and In yet another example of excellent service the original AC at our home finally gave out after 25 years on a Wed. by Sat. Mohamed and his team had a brand new unit installed for a great price!

Christopher B.

12:32 15 Mar 24

Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).

Gregory L.

18:53 13 Mar 24

Jason and Derrick are fantastic. This business is all customer service and it is so appreciated. I have used them for everything from full installation, to routine maintenance and even with the occasional emergency call…they either show right up or walk me through the issue with care and patience. Kudos to the best in the business!

Nick A.

16:53 13 Feb 24

Polar Express has excellent customer service and does quality work. Heather actively looks out for her customers, advocating for them with manufacturers such as Trane. Derick is a great technician and is extremely knowledgeable and through.

Dan I.

04:09 05 Feb 24

Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!

April R.

15:44 23 Jan 24

Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.

Ed P.

22:24 12 Jan 24

Just a shout out to Polar Express for a great job of running all new copper through the attic for the freon line to the outside unit. The ac just quit cooling, so I called my regular ac company and the guy came out and accessed the unit as I needed to replace the coils on the inside unit. The estimate was $5500,oo without warranty and $2000.00 with a warranty. This just didn't make common sense to me, so I called Pollar Express for a 2nd opinion. Polar accessed as I had a leak in my copper running to the unit. That made sense to me, since the copper runs in the slab and after years gets pin holes in the copper. The guy came at 10am the next morning and worked till 6:30pm running all new copper through the attic. Bam, we have cold ac again. Polar saved me at least $2,000.00 to $5000.00, since if I'd let the other company replace the coils the unit would have only worked till the freon leaked out again and I would have had to pay to have the copper replaced. Thanks Polar and his crew.

Edward Y.

15:02 07 Jan 24

Polar express offers excellent customer service. Mohamed the technician went above and beyond our expectations. He is friendly, knowledgeable, and respectful. I highly recommend Polar express AC and Heating.

Edmundo P.

00:47 06 Jan 24

Excellent care given !! They were prompt and professional !!

Al L.

16:21 15 Dec 23

Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.

John H.

15:01 14 Dec 23

Derick arrived at my home within the time span scheduled. He was friendly and professional. He worked diligently to find the problem causing my HVAC unit to not start. After changing out a couple of parts, the problem was solved and unit working. Thank you Heather for scheduling Derick to my home and thank you Derick for working thru the issue and repairing the problem!

Tammy D.

12:52 02 Dec 23

We've dealt with Polar Express twice now and each time they've taken the time to really look at the problem and see if there is a way to solve it without breaking the bank. Their technicians are very friendly and professional. Would definitely recommend them and will use them again in the future.

Diana M.

18:16 24 Oct 23

Derick was awesome. On time, very helpful, and took time explaining everything he was doing. Even corrected a couple of things from the last company. I’ll be using Polar Express and recommending them to anyone going forward!

Chris B.

14:43 21 Oct 23

I highly recommend Polar Express. Mohamed came over to determine what I needed to change my HVAC system. He was pleasant, on time and answered all my questions. I was given options to pick from and he explained any differences in the options.I picked one and was scheduled for the next day.The technician, "Rafael", was on time, pleasant, respectful of my property and was efficient. He also answered the questions I had and he thoroughly cleaned up everything and took away any debris or garbage.Call them, you won't be disappointed.

Renee L.

14:40 20 Oct 23

Very professional! Mo was awesome!! Ty so much!!

Stephanie H.

16:33 14 Oct 23

My technician was on time and friendly. He was very detailed and took his time to install and check his work. Very professional and yet personable. So happy that I was given this recommendation for Polar Express.

linda H.

16:54 12 Oct 23

Mohamed Khan came to my home to assess my mini splits . Unfortunately he advised me the brands I have were not serviceable but then educated me on all the options I have . He answered all my questions with a professional manner and I appreciate all he could do in helping me figure out my next steps . I will definitely be calling for their service.

Ivelisse M.

13:16 12 Oct 23

I had a fantastic experience! Their service was prompt, and the technician was knowledgeable and courteous. The air conditioner they installed works flawlessly, keeping my home cool even during scorching summer days. I highly recommend them for their professionalism and quality products.

Linsey K.

17:24 07 Oct 23

Polar Express offered prompt and professional service. They were very courteous and helpful. The new AC installation was excellent and they provided me with a portable AC unit to keep me cool in the meanwhile.

Denise F.

18:35 05 Oct 23

Polar express was great to work with. They are responsive and honest. I would use them again in the future.

Savana A.

16:29 05 Oct 23

Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.

Michael S.

15:40 05 Oct 23

I'm so glad I called polar . They came the same day to fix my issue with my ac . The tech Moe was so wonderful he was on time knew exactly what to do and it didn't take long at all to fix my problem definitely would recommend calling them to fix your ac

Lisa B.

18:23 23 Aug 23

HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.

Travis R.

22:10 17 Aug 23

From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!

Hector C.

21:33 10 Aug 23

These guys are great! After calling around and getting multiple quotes, I decided to go with Polar Express. So glad I found them! This company was very attentive and professional. From the quote to installation, this team was on time and courteous. I appreciated their ability to help me quickly get a new a/c system during the hottest days of summer! I am so pleased with my new system! The whole process was straightforward. They beat the big name companies in price(!!!!), timeframe, and compassion. I definitely recommend this company!

Megan W.

13:08 09 Aug 23

Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.

Lina D.

16:40 15 Jul 23

Jason went above and beyond to come and service my outside unit. He took the time to fix the issue, which had been caused by an animal getting inside the unit and blowing the capacitor, the animal carcass was still there 🙁 , but he also took the time to explain some of the details on how the unit worked. Polar Express had already done previous work years ago, and they did great. They've always come through. Years ago they installed a new Trane complete unit (inside handler and outside unit) and the complete unit is doing great till this day. I would recommend them for installs as well as any other type of AC service. Kudos guys...(Jason, Heather, Muhammed...)...

Lloyd I.

02:10 18 Jun 23

Great service!

mark S.

12:16 16 Jun 23

I had an issues with my AC turning off and on and had no idea what to do. I reached out via Facebook and by the next morning, Heather came by, cleared out a blockage and explained a bunch of good tips on how to care for my AC. Super grateful and impressed. Definitely will use them for any issues going forward!

Matthew W.

13:33 15 Jun 23

I’ve owned a few different homes and I’ve unfortunately had to deal with several different HVAC companies. By far, Polar Express is the best. Honest people doing honest work for a fair price. I will from now on only use them for my HVAC needs.

Andrew M.

03:07 14 Jun 23

In a way, I'm glad our AC went out. It gave me the kick I needed to call Polar Express to come out and take a look at our unit!In all seriousness, these are great people. The reviews don't lie. I called and spoke with Heather in the office on Friday. She was super helpful and friendly! Derick was here fixing our AC on Saturday morning (no emergency or weekend fees either!).Within literal seconds of Derick taking a look at the air handler, the AC was running again. He quickly found the problem (clogged drain) and was working to get everything back up and running again. He even took the time to install a Nest thermostat for us even though that wasn't part of the reason he was there.We won't be calling anyone else for our HVAC needs. Polar Express has a customer for life!

Charlie R.

15:29 15 May 23

Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.

Cindi S.

23:52 25 Apr 23

Derrick was absolutely phenomenal. Professional and troubleshooted my issues like a pro. I 100% trusted his judgement and recommendations. Great quality for a fair price. Will definitely be using them for my yearly maintenance.

lauren R.

22:05 24 Apr 23

A little pricey but I believe going with a higher quality product will cost less in the long run. Good service from Mohamed and Matthew they were fast, clean and very knowledgeable on the installation process and getting a building inspection done. I am happy I chose Polar Express and would highly recommend them to anyone.

Perry D.

14:15 09 Mar 23

Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!

D T

21:24 07 Mar 23

We have been without a/c and heat since the 1st of November due to damage for Hurricane Ian and waiting on finances to come through. After disappointing service from another company, I sought advice from a coworker and searched on the Neighborhood App to see who others had recommended in the area. The 1st one was Polar Express. I texted them right away, and within minutes, I received a response. Within 24 hours, Mohammad's smiling face was at my door waiting to inspect the damage and give us a responsible estimate for repair. In less than 30 minutes, he emailed me my estimate, I signed it and sent it back, and in less than a week later, he and Matthew were back at our home replacing our damaged duct work. They were both extremely professional. They got everything done quickly and made sure we were up and running and the house was cool before leaving. I highly recommend their services.

Nancee M.

22:07 06 Mar 23

Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick

Tammi S.

12:24 21 Feb 23

We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!

Sandra O.

22:28 09 Feb 23

Derick was fantastic! Very informative and professional.

Carli D

16:41 02 Feb 23

Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!

Britt L.

18:09 23 Jan 23

The repairman was very courteous, experienced and responsive. Told me all the work that he had performed and where the issues were at. The repair was done within the hour and overall a good experience. Not as costly as expected and excellent work. Will use their services again if the need ever arises.

Kevin S.

19:56 22 Jan 23

I called this company at 8:30am spoke to Heather very professional! She had a Technician out there at 10:00 am Derrick fix the problem explained every detail. I absolutely love this company!! I give them a million stars I will only call them here on out, THANK YOU❤️

Glynna M.

16:07 21 Jan 23

Excellent service and installation. Two thumbs up👍👍

nadeem V.

23:02 26 Dec 22

Mohamed K. and the team came right to the rescue and saved my house from catching a fire. I called in because I was hearing some sort of shock/spark noise. I couldn’t figure out exactly where it was coming from. Mohamed came in and immediately solved the issue. I had an overflow and the leak from the A/C was hitting a set of wires cause the sparks. His quick response and knowledge of the system helped my house from catching a fire and I could not thank him enough.

Michelle P.

19:02 12 Dec 22

Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.

Mike L.

18:13 07 Oct 22

Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!

Tracey F.

18:54 27 Sep 22

Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!

Todd L.

00:05 25 Sep 22

They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!

Jerry B.

22:28 23 Sep 22

Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!

Sean A.

19:44 21 Sep 22

The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.

Daniel S.

15:06 20 Sep 22

I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL

Christina H

15:00 16 Sep 22

Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.

Sean

13:53 09 Sep 22

Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!

Gonzalo Sepulveda Q

21:27 30 Aug 22

Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.

Bruce W

11:17 25 Aug 22

August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.

ivan C.

14:15 16 Aug 22

Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.

Mark G.

13:46 09 Aug 22

Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.

Michael D.

14:22 07 Aug 22

Very professional and dedicated

Diaz B.

16:10 06 Aug 22

Tried calling Polar Express to hire them as there's an issue with my AC unit drain being clogged and AC was shutdown. Being not sure what to do and how to fix and we were out of AC in hot summer day. The re were no appointments on the day I called and lady named Heather was attending my call and provided me with DIY instructions for about 5-7 minutes for free. It resolved my problem. I really appreciate their honesty, willingness to help (not being their customer yet) and by going above and beyond explaining it with utmost clarity and patience. Heather - Thank you so much!

Satish K.

00:17 05 Aug 22

Fantastic service every time, quick and responsive.

Danny G.

20:56 04 Aug 22

Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.

Gary R.

01:40 02 Aug 22

Great service, will use again!

Mike M.

22:53 28 Jul 22

Polar Express is awesome! Heather in the office is professional, extremely knowledgeable and just a joy! She kept me informed and at ease. Derek was incredible as our repair man. On time, professional, thorough and explained everything. They also had very reasonable prices. If anyone uses any other A/C company you are wasting your time and money! Thank you Polar Express.

Chris C.

20:00 26 Jul 22

Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend

Edgar A.

02:52 26 Jul 22

IN THIS FLORIDA HEAT...I was so glad to have someone show up not only on time but actually early. Derrick my technician worked quickly and professionally for a speedy resolve to my cooling problem. I felt perfectly comfortable having him in my home which is very important as a female who happened to be home alone. I would recommend this technician to anyone.

Cassandra S.

17:00 22 Jul 22

From the very beginning when I called them the person I talked to was helping and knowledgeable. She answered my question as best she could with being here. Then when Mohamed got here he was very quick to find the problem and fix it

Charlie M.

18:33 12 Jul 22

I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous

Rebecca D.

00:36 09 Jul 22

Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.

Kevin N.

15:51 25 Jun 22

I have to say that it wase an awesome service call

Marcia M.

19:53 22 Jun 22

Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service

Michael D

03:11 15 Jun 22

A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs

Michelle H.

14:47 10 Jun 22

Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!

Olanrewaju A.

21:01 09 Jun 22

We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!

Michael W.

18:08 08 Jun 22

Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.

Robert M.

16:11 08 Jun 22

Same day repair friendly and quick!

Paula S.

17:02 05 Jun 22

Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!

Shea I.

23:55 01 Jun 22

Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related

Matt N.

12:44 26 May 22

Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!

Jean G.

16:37 20 May 22

Our Orlando Service Area

Why HVAC Maintenance Plans are so important?

Preventative maintenance plans can stop A/C failures on the hottest of Florida days. No one likes to be stuck in the heat or humidity, and breakdowns always seem to happen at the worst time. Emergency repair costs can add up quickly and the high humidity can cause other types of damage in your home. Our Plans save money and time and also ensure your system keeps running worry free.

Well maintained systems can run more efficiently, saving you money on energy costs. Catching issues before they cause further breakdowns is almost always better than costly emergency repairs.

Call now to save with a maintenance plan today!

(321) 263-1351

Newer Systems vs Older Systems – Can an HVAC Preventative Maintenance plan benefit you?

Newer Systems

Most manufacturer warranties REQUIRE a licensed professional to maintain the system every year. Tune-ups and diagnostic charges can add up quickly. Making sure your system is tuned and ready for the HOT months will enhance energy savings, help maintain climate comfort within the home, and extend the life expectancy of your equipment. Preventative maintenance plans can save you in more than one way!

Older Systems

The older the system the more prone they are to issues. Keeping them well maintained will help them run longer and more efficiently. An older system is more likely to need service calls and parts which breakdown due to normal wear and tear. Our service plans offer discounts on both. Surprise costs are never fun especially when they could have been prevented.

Also, when it comes time to replace your system our preventative maintenance plans offer discounts toward a new install.

See what manufacturers have to say about Preventative Maintenance – Learn More.

What does an HVAC Maintenance Plan from Polar Express A/C & Heating Include?

We offer several types of preventative maintenance plans to fit any residential budget and needs. Maintenance plans are the best way to ensure your system runs smoothly all year long. Our best value Residential plans are listed below. Please call for Commercial Plans quotes.

Call Polar Express A/C & Heating with any questions or to sign up for your plan today!

(321) 263-1351

Single system plan includes (2) Seasonal Tune Up Services and (2) Service Calls per year plus a 10% discount on any repairs throughout the year. ($397.90 value)

Add to Cart

A home with 2 systems can contract both systems. This includes (2) Seasonal Tune Up Services per system (must be scheduled for the same day/time) and (2) total Service Calls, not specific to which of the two units, plus a 10% discount on any repairs. ($557.90 value). Please puchase an Add-On plan for homes with 3 or more systems. An Add-on is required for each system above the 2 included in the Double System Plan.

Add to Cart

Requires purchase of a Double System plan first. Includes (2) Seasonal Tune Up Services for one additional system beyond the 2 included in the Double System Plan. Combined, the plans still include (2) total Service Calls for the home. One add-on must be purchased for each system beyond the 2 included.

Add to Cart

All maintenance plan customers get priority over non-customers. We strive to treat every customer with the highest priority as we know the heat in Florida can be brutal. Obviously, our maintenance plans are designed to prevent unplanned breakdowns but when they do occur, we will move our appointments around to get to you as fast as possible.

Our Preventative Maintenance Plans Also Include:

Complete System Inspection (Evaporator coil, filter, blower motor, drain pan, water safety switch, condition of plenum, Armor-flex, Condenser coil/fins, compressor, fan motor/blades, emergency disconnect and electrical connections)
Assess airflow (check registers & ductwork, where accessible)
Treat & Clear drain lines
Wash (water) condenser coil outside
Check mechanical and electrical system operation
Check capacitor ratings
Ensure proper operating pressures and refrigerant levels
Replace filter (provided by homeowner)
Finally, the length of our plans are 365 day terms. We do not force Jan 1st renewals

WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?

Shawn R

18:48 23 Apr 24

Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.

Jennifer Jennings L.

21:26 04 Apr 24

Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.

Michael C.

20:46 17 Mar 24

Christopher B.

12:32 15 Mar 24

Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).

Gregory L.

18:53 13 Mar 24

Nick A.

16:53 13 Feb 24

Dan I.

04:09 05 Feb 24

Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!

April R.

15:44 23 Jan 24

Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.

Ed P.

22:24 12 Jan 24

Edward Y.

15:02 07 Jan 24

Edmundo P.

00:47 06 Jan 24

Excellent care given !! They were prompt and professional !!

Al L.

16:21 15 Dec 23

Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.

John H.

15:01 14 Dec 23

Tammy D.

12:52 02 Dec 23

Diana M.

18:16 24 Oct 23

Chris B.

14:43 21 Oct 23

Renee L.

14:40 20 Oct 23

Very professional! Mo was awesome!! Ty so much!!

Stephanie H.

16:33 14 Oct 23

linda H.

16:54 12 Oct 23

Ivelisse M.

13:16 12 Oct 23

Linsey K.

17:24 07 Oct 23

Denise F.

18:35 05 Oct 23

Polar express was great to work with. They are responsive and honest. I would use them again in the future.

Savana A.

16:29 05 Oct 23

Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.

Michael S.

15:40 05 Oct 23

Lisa B.

18:23 23 Aug 23

HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.

Travis R.

22:10 17 Aug 23

From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!

Hector C.

21:33 10 Aug 23

Megan W.

13:08 09 Aug 23

Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.

Lina D.

16:40 15 Jul 23

Lloyd I.

02:10 18 Jun 23

Great service!

mark S.

12:16 16 Jun 23

Matthew W.

13:33 15 Jun 23

Andrew M.

03:07 14 Jun 23

Charlie R.

15:29 15 May 23

Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.

Cindi S.

23:52 25 Apr 23

lauren R.

22:05 24 Apr 23

Perry D.

14:15 09 Mar 23

Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!

D T

21:24 07 Mar 23

Nancee M.

22:07 06 Mar 23

Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick

Tammi S.

12:24 21 Feb 23

We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!

Sandra O.

22:28 09 Feb 23

Derick was fantastic! Very informative and professional.

Carli D

16:41 02 Feb 23

Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!

Britt L.

18:09 23 Jan 23

Kevin S.

19:56 22 Jan 23

Glynna M.

16:07 21 Jan 23

Excellent service and installation. Two thumbs up👍👍

nadeem V.

23:02 26 Dec 22

Michelle P.

19:02 12 Dec 22

Mike L.

18:13 07 Oct 22

Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!

Tracey F.

18:54 27 Sep 22

Todd L.

00:05 25 Sep 22

They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!

Jerry B.

22:28 23 Sep 22

Sean A.

19:44 21 Sep 22

The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.

Daniel S.

15:06 20 Sep 22

Christina H

15:00 16 Sep 22

Sean

13:53 09 Sep 22

Gonzalo Sepulveda Q

21:27 30 Aug 22

Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.

Bruce W

11:17 25 Aug 22

ivan C.

14:15 16 Aug 22

Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.

Mark G.

13:46 09 Aug 22

Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.

Michael D.

14:22 07 Aug 22

Very professional and dedicated

Diaz B.

16:10 06 Aug 22

Satish K.

00:17 05 Aug 22

Fantastic service every time, quick and responsive.

Danny G.

20:56 04 Aug 22

Gary R.

01:40 02 Aug 22

Great service, will use again!

Mike M.

22:53 28 Jul 22

Chris C.

20:00 26 Jul 22

Edgar A.

02:52 26 Jul 22

Cassandra S.

17:00 22 Jul 22

Charlie M.

18:33 12 Jul 22

I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous

Rebecca D.

00:36 09 Jul 22

Kevin N.

15:51 25 Jun 22

I have to say that it wase an awesome service call

Marcia M.

19:53 22 Jun 22

Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service

Michael D

03:11 15 Jun 22

A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs

Michelle H.

14:47 10 Jun 22

Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!

Olanrewaju A.

21:01 09 Jun 22

Michael W.

18:08 08 Jun 22

Robert M.

16:11 08 Jun 22

Same day repair friendly and quick!

Paula S.

17:02 05 Jun 22

Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!

Shea I.

23:55 01 Jun 22

Matt N.

12:44 26 May 22

Jean G.

16:37 20 May 22

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Preventative Maintenance Plan

Polar Express A/C and Heating

Service Hours

Monthly Payment plan