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Your Comfort Is One Call Away :
(321) 263-1351

Preventative Maintenance Plan

Polar Express A/C and Heating

Service Hours

Monday-Friday – 7:00 a.m. to 7:00 p.m.

Saturday – 7:00 a.m. to 2:00 p.m.

Sunday – Closed

Copyright © 2021 Polar Express Air Conditioning & Heating – All Rights Reserved.
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Monthly Payment plan

WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?

Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Mike L.
Mike L.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W.
Bruce W.
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
Mark G.
13:46 09 Aug 22
Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.
Michael D.
Michael D.
14:22 07 Aug 22
Very professional and dedicated
Diaz B.
Diaz B.
16:10 06 Aug 22
Tried calling Polar Express to hire them as there's an issue with my AC unit drain being clogged and AC was shutdown. Being not sure what to do and how to fix and we were out of AC in hot summer day. The re were no appointments on the day I called and lady named Heather was attending my call and provided me with DIY instructions for about 5-7 minutes for free. It resolved my problem. I really appreciate their honesty, willingness to help (not being their customer yet) and by going above and beyond explaining it with utmost clarity and patience. Heather - Thank you so much!
Satish K.
Satish K.
00:17 05 Aug 22
Fantastic service every time, quick and responsive.
Danny G.
Danny G.
20:56 04 Aug 22
Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.
Gary R.
Gary R.
01:40 02 Aug 22
Great service, will use again!
Mike M.
Mike M.
22:53 28 Jul 22
Polar Express is awesome! Heather in the office is professional, extremely knowledgeable and just a joy! She kept me informed and at ease. Derek was incredible as our repair man. On time, professional, thorough and explained everything. They also had very reasonable prices. If anyone uses any other A/C company you are wasting your time and money! Thank you Polar Express.
Chris C.
Chris C.
20:00 26 Jul 22
Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend
Edgar A.
Edgar A.
02:52 26 Jul 22
IN THIS FLORIDA HEAT...I was so glad to have someone show up not only on time but actually early. Derrick my technician worked quickly and professionally for a speedy resolve to my cooling problem. I felt perfectly comfortable having him in my home which is very important as a female who happened to be home alone. I would recommend this technician to anyone.
Cassandra S.
Cassandra S.
17:00 22 Jul 22
From the very beginning when I called them the person I talked to was helping and knowledgeable. She answered my question as best she could with being here. Then when Mohamed got here he was very quick to find the problem and fix it
Charlie M.
Charlie M.
18:33 12 Jul 22
I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous
Rebecca D.
Rebecca D.
00:36 09 Jul 22
Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
Shea I.
23:55 01 Jun 22
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service.
Christopher B.
Christopher B.
21:52 26 May 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
Jose J.
20:21 12 May 22
Mohammed sent a text each time before he came - estimate, installation and follow up - and showed up on time. He has a great, friendly/happy attitude and you can tell that he is not only knowledgeable, but also really enjoys his job. This is the second home that Polar Express has done an installation for me and I wouldn’t use anyone else!
Gary J.
Gary J.
16:22 29 Mar 22
Mohammed K. was very professional. He was very friendly and detailed when it came to explaining everything to us. His installers we're very kinda and professional as well. Highly recommend. Thank you for your service.
Leticia Z.
Leticia Z.
01:07 25 Feb 22
Mohamed was my service tech. He was very friendly and clearly explained the process of checking the hvac system to me.
Paul B
Paul B
16:54 14 Feb 22
Had new HVAC system installed. Thanks to Mohamed, Heather, Gus and Joe for the great and friendly service! Will definitely recommend this company to others!
Joe
Joe
15:15 11 Feb 22
I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Patty A.
Patty A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21

Our Orlando Service Area

Why HVAC Maintenance Plans are so important? Preventative maintenance plans can stop A/C failures on the hottest of Florida days. No one likes to be stuck in the heat or humidity and breakdowns always seem to happen at the worst time. Emergency repair costs can add up quickly and the high humidity can cause other types of damage in your home. Our Plans save money and time and also ensure your system keeps running worry free.
Well maintained systems can run more efficiently, saving you money on energy costs. Catching issues before they cause further breakdowns is almost always better than costly emergency repairs.

Call now to save with a maintenance plan today!

Newer Systems vs Older Systems – Can an HVAC Maintenance plan benefit you?

Newer Systems

Most manufacturer warranties REQUIRE a licensed professional to maintain the system every year. Tune-ups and diagnostic charges can add up quickly. Making sure your system is tuned and ready for the HOT months will enhance energy savings, help maintain climate comfort within the home, and extend the life expectancy of your equipment.

Older Systems

The older the system the more prone they are to issues. Keeping them well maintained will help them run longer and more efficiently. An older system is more likely to need service calls and parts which breakdown due to normal wear and tear. Our service plans offer discounts on both. Surprise costs are never fun especially when they could have been prevented.

What does an HVAC Maintenance Plan from Polar Express A/C & Heating Include?

We offer several types of plans to fit any residential budget and needs. Maintenance plans are the best way to ensure your system runs smoothly all year long. Our 3 most popular Residential plans are listed below. Please call for Commercial Plans quotes.

Call Polar Express A/C & Heating with any questions or to sign up for your plan today!

Single system plan includes (2) Seasonal Tune Up Services (valued @ $99.95/ea) and (2) Service Call Fees (valued @ $69.95/ea) as well as a 10% discount on any repairs throughout the year.
Single system plan includes (1) Seasonal Tune Up Service (valued @ $99.95), and (1) Service Call Fee (valued @ $69.95) plus a 5% discount on repairs throughout the year.
A home with 2 systems can contract both systems. This includes (1) Seasonal Tune Up Service per system per year (valued @ $99.95/ea), and (3) total Service Call Fees (valued @ $69.95/ea), not specific to which of the two units and a 10% discount on any repairs.
All maintenance plan customers get priority over non-customers. We strive to treat every customer with the highest priority as we know the heat in Florida can be brutal. Obviously, our maintenance plans are designed to prevent unplanned breakdowns but when they do occur, we will move our appointments around to get to you as fast as possible. Our plans also include:

WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?

Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Mike L.
Mike L.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W.
Bruce W.
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
Mark G.
13:46 09 Aug 22
Outstanding service, answered all my questions and did great work installing the new system better then the company I had install the last system. I will recommend Polar Express to all.
Michael D.
Michael D.
14:22 07 Aug 22
Very professional and dedicated
Diaz B.
Diaz B.
16:10 06 Aug 22
Tried calling Polar Express to hire them as there's an issue with my AC unit drain being clogged and AC was shutdown. Being not sure what to do and how to fix and we were out of AC in hot summer day. The re were no appointments on the day I called and lady named Heather was attending my call and provided me with DIY instructions for about 5-7 minutes for free. It resolved my problem. I really appreciate their honesty, willingness to help (not being their customer yet) and by going above and beyond explaining it with utmost clarity and patience. Heather - Thank you so much!
Satish K.
Satish K.
00:17 05 Aug 22
Fantastic service every time, quick and responsive.
Danny G.
Danny G.
20:56 04 Aug 22
Our AC unit was just not getting down to the temperature it normally would. I called an Not Mentioned company and they came out to look at it the next day. The tech messed around the inside air handler and managed to blow out the fan motor. He had to go get a replacement part and come back later the same day. He then went to the outside unit and determined the unit was low on cooling fluid. He says he put a pound of refrigerant in the system. He felt sure that would solve the problem. It did not. I then called Polar Air and Derick came out. Derick also started on the inside unit and took readings with his equipment. Derick then went outside and took measurements of different things and determined the capacitor that was supposed to be operating at 45 mfd was only 16 mfd. Derick was surprised it was even running at all. Derick replaced the capacitor that was on site with him. The measurements then showed that Derick needed to drain the overfilled coolant that had been placed in the unit previously by the not so adept prior technician. Derick is both adept and a professional. Thank you. We are Blessed.
Gary R.
Gary R.
01:40 02 Aug 22
Great service, will use again!
Mike M.
Mike M.
22:53 28 Jul 22
Polar Express is awesome! Heather in the office is professional, extremely knowledgeable and just a joy! She kept me informed and at ease. Derek was incredible as our repair man. On time, professional, thorough and explained everything. They also had very reasonable prices. If anyone uses any other A/C company you are wasting your time and money! Thank you Polar Express.
Chris C.
Chris C.
20:00 26 Jul 22
Derick was our tech and was a real personable pro who had no problem explaining what he was doing and showing what the problems were. Just overall a really nice guy and didn’t cost an arm and a leg. Would highly recommend
Edgar A.
Edgar A.
02:52 26 Jul 22
IN THIS FLORIDA HEAT...I was so glad to have someone show up not only on time but actually early. Derrick my technician worked quickly and professionally for a speedy resolve to my cooling problem. I felt perfectly comfortable having him in my home which is very important as a female who happened to be home alone. I would recommend this technician to anyone.
Cassandra S.
Cassandra S.
17:00 22 Jul 22
From the very beginning when I called them the person I talked to was helping and knowledgeable. She answered my question as best she could with being here. Then when Mohamed got here he was very quick to find the problem and fix it
Charlie M.
Charlie M.
18:33 12 Jul 22
I work for a solar company and one of our clients were having AC issues. Mohammad reached out after his inspection and provided an update. He was very professional and courteous
Rebecca D.
Rebecca D.
00:36 09 Jul 22
Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
Shea I.
23:55 01 Jun 22
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service.
Christopher B.
Christopher B.
21:52 26 May 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
Jose J.
20:21 12 May 22
Mohammed sent a text each time before he came - estimate, installation and follow up - and showed up on time. He has a great, friendly/happy attitude and you can tell that he is not only knowledgeable, but also really enjoys his job. This is the second home that Polar Express has done an installation for me and I wouldn’t use anyone else!
Gary J.
Gary J.
16:22 29 Mar 22
Mohammed K. was very professional. He was very friendly and detailed when it came to explaining everything to us. His installers we're very kinda and professional as well. Highly recommend. Thank you for your service.
Leticia Z.
Leticia Z.
01:07 25 Feb 22
Mohamed was my service tech. He was very friendly and clearly explained the process of checking the hvac system to me.
Paul B
Paul B
16:54 14 Feb 22
Had new HVAC system installed. Thanks to Mohamed, Heather, Gus and Joe for the great and friendly service! Will definitely recommend this company to others!
Joe
Joe
15:15 11 Feb 22
I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Patty A.
Patty A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21

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