WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?
- Flexible Appointment Scheduling
- Same Day Service
- Fast Response
- Always Punctual
- We Back Up Our Work
I called Polar Express with a problem involving my air handler motor. Another contractor said they could fix it for $3,200. Polar Express was able to complete the job for $2,100 and we had AC within 24 hours. As a result, I'm having Polar Express install my new system?
John H.
19:18 26 Apr 25
Our 14 year-old HVAC unit decided to give up the ghost a few days ago. It turned out the unit was never installed properly, even though code's signed off on it. I reached out to Heather at Polar Express around midnight on Monday. Heather reached out to me early the next morning and had one of her guys (Shaq) on site for an inspection early Tuesday morning. As it turned out, not only was the repair going to be cost prohibitive, but our plenum was absolutely infested with moist, black mold. This is because the previous installer, Crums, did not seal the plenum correctly. Sadly, codes never checked it.Thanks to Heather, Shaq and Mohammad, we were able to select an entire new HVAC system by the end of the day on Tuesday. At 9 AM on Thursday morning, Rafal, arrived and started the removal of the old system and installation of the new Carrier/Bryant HVAC system. Rafal did an exceptional installation of the new system and corrected so much that was wrong with the venting of the old. He completely replaced the plenum and did a masterful, dare I say, artful job of connecting the new system with the upper part of the plenum in the attic. Our air has never been cleaner, and there are no hotspots throughout the home. We can actually run our system in a much more efficient manner now.We wish to thank everyone at Polar Express for their kindness, prompt arrival and complete professionalism throughout the process. These things are always traumatic because of the costs associated. When you have people that care, it helps to lessen that trauma. My wife and I highly recommend reaching out to Heather and her team for service, repairs or replacement of your HVAC system.
Scott A.
18:56 18 Apr 25
Polar Express came to the rescue on an urgent cooling issue! They're the absolute best in town!
Luis V.
22:07 15 Apr 25
Pleasant, professional, on time and great communicator
Jeannette R.
22:52 14 Apr 25
Polar Express is the best AC company I’ve used in Orlando. Very professional and all around a great company. I will definitely be contacting them from here on out!!!
Travis M.
17:31 08 Apr 25
Heather was very caring and helpful on the phone. She understood the urgency to repair the AC for my 94 year old mother. The tech Derick was courteous and explained what he was going to do and why. He didn't try to sell us a whole new unit ! He was efficient with the job, and cleaned up after himself. From start to finish a 10!
anastasios Z.
14:10 08 Apr 25
Very happy. Derek was very professional. Reasonable price Very prompt. Will highly recommend
Gary D.
20:56 07 Apr 25
Compassionate, understanding, prompt, professional….these are not the normal words used to describe a service company. Polar Express is not your normal A/C & Heating company. From my frantic call to Heather for service to Mohamed arriving and immediately diagnosing the problem, to him returning later with parts to repair my unit, they continue to go above and beyond for their customers. Polar Express is World Class.
Ted R.
19:57 06 Apr 25
Quick easy and friendly.
Roberto M.
18:58 05 Apr 25
I recently had the pleasure of having Derek from Polar Express come out to service my air conditioner, and I can confidently say he is a true professional! From the moment he arrived, he was courteous, knowledgeable, and clearly dedicated to finding the root cause of my AC issue. Derek thoroughly diagnosed the problem, explained everything clearly, and efficiently completed the repairs, leaving my system running perfectly again. His expertise and friendly demeanor are a credit to Polar Express, and I would highly recommend Derek to anyone needing air conditioning service.
Elle Probst, Probate and Commercial RE Orlando F.
01:20 04 Apr 25
Derrick was professional and very helpful, providing clear explanations.
w.a. M.
21:32 03 Apr 25
My experience as always was awesome the Rep. Shaquille was knowledgeable and very helpful in serving our AC. We would tell everybody to use Polar Express for your AC needs. The whole staff is awesome . We are Veterans and we stand by them as they honor our service. Keep up the good work!
Frederick A.
19:54 02 Apr 25
Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.
Cindi S.
15:51 27 Mar 25
I collected five quotes before choosing polar Express to replace my HVAC system. I went with them because Mohamed had serviced my previous system and had gone above and beyond for us. Additionally, Shaq, who came out to quote me for the replacement was awesome. Very friendly and knowledgeable, well priced, and timely. I even blew a fuse a few days into having the new system when trying to install a new thermostat and Shaq came out immediately to repair and get us back up and running. Great company and would highly recommend them.
Jonathan S.
16:26 18 Mar 25
Amazing company in every way. We are new customers to Polar Express AC. We needed a new AC unit and chose them because of their outstanding google reviews. They installed our new Carrier in February. The entire process from initial visit to quote to contract to installation was handled quickly and extremely professionally. Unfortunately, our new AC stopped working yesterday, so we called and they were out first thing in the morning to remedy the problem which had nothing to do with the new unit but rather the breaker. Again, another wonderful experience with Derek, their technician, who was very efficient and knowledgeable. Heather, Jason, Mohammed, Rafael, and Derek are to be commended. We highly recommend Polar Express!
Geri Nancy S.
19:39 12 Mar 25
Excellent service and very knowledgeable techs. Great job
Andrew C.
18:54 30 Oct 24
I used Polar Express AC to install a 5 ton system last month after seeing my electric bill go up and hearing my system struggling. Mohammed recommended going with a 2-stage condenser paired with a variable speed air handler which provided increased efficiency and also qualified for a $2,000.00 energy tax rebate. The overall price was much better than quotes received from some of the big name companies and the craftsmanship was stellar. After install he was available to answer my questions about how the different stages work with my zoned system. I have been happy with this purchase since install and starting to see significant savings on my electric bill. Definitely recommend this company over any big name company in the area.
GLENDON B.
00:37 30 Oct 24
I am so pleased with our service !! The pricing was super competitive, Heather was always available when I needed her and the guys did a phenomenal job! We had our ducts completely changed in the middle of the summer because it was an emergency. I recommend Polar Express to anybody who needs HVAC work and will only be calling them in the future !
Megan H.
21:19 31 Aug 24
Polar Express Air Conditioning came highly recommended by a current client - and now I can tell you as I am now current client - their service is awesome. Heather responded after hours and made me feel better right away. My issue was not so urgent as I still had cool air blowing - but they still scheduled me right away. It was a pleasure seeing Derick work as he went well above and beyond to diagnose and fix the issue on the spot. I'm very happy with the experience working with Polar Express Air Conditioning and highly recommend them to anyone!
Mike “The Reviews Guy” H.
17:42 26 Aug 24
From the time I was referred to Polar Express from a neighbor I refuse to use anyone else. They’re always available, they troubleshoot over the phone when they can, they are timely, honest and reasonable. They service both my small business and my home units and I trust no one else.Always call Polar Express first!
Mandy K.
00:20 26 Aug 24
Absolutely amazing experience. We had two different companies come out and tell us “your units are working just fine” While our house was sitting at 87 degrees and not cooling at all. Polar express came out and literally fixed the problem in less than 10 minutes- same day I called. Didn’t even charge us! Will 10000% use them every time from now on. Thank you!!! 🙏
Sarah B.
22:43 01 Aug 24
As others have said, this is an incredibly honest company. I initially reached out to them to install a couple of condenser blankets and do routine service on the units at a home we recently purchased. We were very pleased, so when one of our units suddenly stopped working yesterday, I immediately reached out to them for help. Heather was SO helpful. Once I described the problem, she knew exactly what had happened and talked me through how to fix it myself! You cannot ask for better service than that. We will definitely stay with these folks for any future work/maintenance and HIGHLY RECOMMEND them to anyone else who wants an honest HVAC company.
Debbie M.
15:00 24 Jul 24
Wowed by the honesty of this company. I called various places before calling polar express. As soon I explained what was going on with my AC, the gentleman did not hesitate to tell me that it should be an easy fix and he didn’t want to charge me to come out if he didn’t have to. He ended up giving me instructions on how to do it myself and my AC is fixed. If that doesn’t scream integrity idk what does! Thank you guys, again!
Francheska S.
22:51 08 Jul 24
Where do I even begin? Never have I had so many good things to say about a company just from ONE service call. Our AC stopped working in the middle of the night during a heat advisory of course. I called in the morning and was lucky enough to get a same day appointment. Mohammed showed up over an hour earlier than scheduled and fixed our issue in a matter of minutes AND at a fair price. He also explained why we kept having this issue and gave recommendations on how to fix it. I ran into another problem when he left and called the office. I received their voicemail since they were tied up, so I hung up and tried Mohammed directly. He picked up immediately and walked me through the steps to fix it. Then, Jason from the office called me back just moments later. I was so surprised a company would actually call me back to see what I needed even though I didn’t leave a message. I will only use Polar Express going forward. They understand the importance of good service and truly care about getting the job done right!
Angela M.
20:03 08 Jul 24
We will always rave about Polar Express Air Conditioning & Heating every chance we get! Heather and Derick were very professional, and genuinely honest. We trust them with all of our A/C needs and recommend them to everyone we know. They make it so easy to make an appointment and don’t keep you waiting around for them to arrive - certainly a plus! You can’t go wrong with this company!
Carmen B.
16:59 21 Jun 24
Quick response. Knowledgeable courteous techs
Test M.
17:02 09 Jun 24
I came home from the hospital only to find that at 2:30 on a Friday my AC was off and it was 92 degrees inside. I called and spoke to Jason and he said he had a cancellation and Derrick would be there as soon as he left his last job.Derrick arrived within an hour and checked it out, he determined that it did need replacing which I thought because of the age. I received a quote on Friday night and spoke to Mohammed on Saturday that they could install on Monday. The quote was very good with all the information I needed. I did not get my AC unit from them only because a coworker's husband has a company that I didn't know on Friday. They have a toddler and a baby on the way so I wanted to support them.If I didn't then I definitely would have been having Polar Express do the job!!!
eileen R.
16:49 09 Jun 24
Responded fast. Reasonable cost. Very honest.
Ron B.
13:22 09 Jun 24
ON TIME AND COMPLETED ALL MAINTANCE
Mike P.
02:55 09 May 24
If you’re looking for the best quality work and honest professions. Polar Express Air Conditioning is the one company who will not only find the ACTUAL issue but fix it appropriately. I cannot say enough great things. From a live person answering my call on the weekend to servicing as soon as possible! Phenomenal work!
Shawn R
18:48 23 Apr 24
Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.
Jennifer Jennings L.
21:26 04 Apr 24
Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.
Michael C.
20:46 17 Mar 24
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service. Update: It has been two years since our last repair and In yet another example of excellent service the original AC at our home finally gave out after 25 years on a Wed. by Sat. Mohamed and his team had a brand new unit installed for a great price!
Christopher B.
12:32 15 Mar 24
Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).
Gregory L.
18:53 13 Mar 24
Jason and Derrick are fantastic. This business is all customer service and it is so appreciated. I have used them for everything from full installation, to routine maintenance and even with the occasional emergency call…they either show right up or walk me through the issue with care and patience. Kudos to the best in the business!
Nick A.
16:53 13 Feb 24
Polar Express has excellent customer service and does quality work. Heather actively looks out for her customers, advocating for them with manufacturers such as Trane. Derick is a great technician and is extremely knowledgeable and through.
Dan
04:09 05 Feb 24
Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!
April
15:44 23 Jan 24
Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.
Ed P.
22:24 12 Jan 24
Just a shout out to Polar Express for a great job of running all new copper through the attic for the freon line to the outside unit. The ac just quit cooling, so I called my regular ac company and the guy came out and accessed the unit as I needed to replace the coils on the inside unit. The estimate was $5500,oo without warranty and $2000.00 with a warranty. This just didn't make common sense to me, so I called Pollar Express for a 2nd opinion. Polar accessed as I had a leak in my copper running to the unit. That made sense to me, since the copper runs in the slab and after years gets pin holes in the copper. The guy came at 10am the next morning and worked till 6:30pm running all new copper through the attic. Bam, we have cold ac again. Polar saved me at least $2,000.00 to $5000.00, since if I'd let the other company replace the coils the unit would have only worked till the freon leaked out again and I would have had to pay to have the copper replaced. Thanks Polar and his crew.
Edward Y.
15:02 07 Jan 24
Polar express offers excellent customer service. Mohamed the technician went above and beyond our expectations. He is friendly, knowledgeable, and respectful. I highly recommend Polar express AC and Heating.
Edmundo P.
00:47 06 Jan 24
Excellent care given !! They were prompt and professional !!
Al L.
16:21 15 Dec 23
Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.
John H.
15:01 14 Dec 23
Derick arrived at my home within the time span scheduled. He was friendly and professional. He worked diligently to find the problem causing my HVAC unit to not start. After changing out a couple of parts, the problem was solved and unit working. Thank you Heather for scheduling Derick to my home and thank you Derick for working thru the issue and repairing the problem!
Tammy D.
12:52 02 Dec 23
We've dealt with Polar Express twice now and each time they've taken the time to really look at the problem and see if there is a way to solve it without breaking the bank. Their technicians are very friendly and professional. Would definitely recommend them and will use them again in the future.
Diana M.
18:16 24 Oct 23
Derick was awesome. On time, very helpful, and took time explaining everything he was doing. Even corrected a couple of things from the last company. I’ll be using Polar Express and recommending them to anyone going forward!
Chris B.
14:43 21 Oct 23
I highly recommend Polar Express. Mohamed came over to determine what I needed to change my HVAC system. He was pleasant, on time and answered all my questions. I was given options to pick from and he explained any differences in the options.I picked one and was scheduled for the next day.The technician, "Rafael", was on time, pleasant, respectful of my property and was efficient. He also answered the questions I had and he thoroughly cleaned up everything and took away any debris or garbage.Call them, you won't be disappointed.
Renee L.
14:40 20 Oct 23
Very professional! Mo was awesome!! Ty so much!!
Stephanie H.
16:33 14 Oct 23
My technician was on time and friendly. He was very detailed and took his time to install and check his work. Very professional and yet personable. So happy that I was given this recommendation for Polar Express.
linda H.
16:54 12 Oct 23
Mohamed Khan came to my home to assess my mini splits . Unfortunately he advised me the brands I have were not serviceable but then educated me on all the options I have . He answered all my questions with a professional manner and I appreciate all he could do in helping me figure out my next steps . I will definitely be calling for their service.
Ivelisse M.
13:16 12 Oct 23
I had a fantastic experience! Their service was prompt, and the technician was knowledgeable and courteous. The air conditioner they installed works flawlessly, keeping my home cool even during scorching summer days. I highly recommend them for their professionalism and quality products.
Linsey K.
17:24 07 Oct 23
Polar Express offered prompt and professional service. They were very courteous and helpful. The new AC installation was excellent and they provided me with a portable AC unit to keep me cool in the meanwhile.
Denise F.
18:35 05 Oct 23
Polar express was great to work with. They are responsive and honest. I would use them again in the future.
Savana A.
16:29 05 Oct 23
Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.
Michael S.
15:40 05 Oct 23
I'm so glad I called polar . They came the same day to fix my issue with my ac . The tech Moe was so wonderful he was on time knew exactly what to do and it didn't take long at all to fix my problem definitely would recommend calling them to fix your ac
Lisa B.
18:23 23 Aug 23
HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.
Travis R.
22:10 17 Aug 23
From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!
Hector C.
21:33 10 Aug 23
These guys are great! After calling around and getting multiple quotes, I decided to go with Polar Express. So glad I found them! This company was very attentive and professional. From the quote to installation, this team was on time and courteous. I appreciated their ability to help me quickly get a new a/c system during the hottest days of summer! I am so pleased with my new system! The whole process was straightforward. They beat the big name companies in price(!!!!), timeframe, and compassion. I definitely recommend this company!
Megan W.
13:08 09 Aug 23
Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.
Lina D.
16:40 15 Jul 23
Jason went above and beyond to come and service my outside unit. He took the time to fix the issue, which had been caused by an animal getting inside the unit and blowing the capacitor, the animal carcass was still there 🙁 , but he also took the time to explain some of the details on how the unit worked. Polar Express had already done previous work years ago, and they did great. They've always come through. Years ago they installed a new Trane complete unit (inside handler and outside unit) and the complete unit is doing great till this day. I would recommend them for installs as well as any other type of AC service. Kudos guys...(Jason, Heather, Muhammed...)...
Lloyd I.
02:10 18 Jun 23
Great service!
mark S.
12:16 16 Jun 23
I had an issues with my AC turning off and on and had no idea what to do. I reached out via Facebook and by the next morning, Heather came by, cleared out a blockage and explained a bunch of good tips on how to care for my AC. Super grateful and impressed. Definitely will use them for any issues going forward!
Matthew W.
13:33 15 Jun 23
I’ve owned a few different homes and I’ve unfortunately had to deal with several different HVAC companies. By far, Polar Express is the best. Honest people doing honest work for a fair price. I will from now on only use them for my HVAC needs.
Andrew M.
03:07 14 Jun 23
In a way, I'm glad our AC went out. It gave me the kick I needed to call Polar Express to come out and take a look at our unit!In all seriousness, these are great people. The reviews don't lie. I called and spoke with Heather in the office on Friday. She was super helpful and friendly! Derick was here fixing our AC on Saturday morning (no emergency or weekend fees either!).Within literal seconds of Derick taking a look at the air handler, the AC was running again. He quickly found the problem (clogged drain) and was working to get everything back up and running again. He even took the time to install a Nest thermostat for us even though that wasn't part of the reason he was there.We won't be calling anyone else for our HVAC needs. Polar Express has a customer for life!
Charlie R.
15:29 15 May 23
Derrick was absolutely phenomenal. Professional and troubleshooted my issues like a pro. I 100% trusted his judgement and recommendations. Great quality for a fair price. Will definitely be using them for my yearly maintenance.
lauren R.
22:05 24 Apr 23
A little pricey but I believe going with a higher quality product will cost less in the long run. Good service from Mohamed and Matthew they were fast, clean and very knowledgeable on the installation process and getting a building inspection done. I am happy I chose Polar Express and would highly recommend them to anyone.
Perry D.
14:15 09 Mar 23
Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!
D T
21:24 07 Mar 23
We have been without a/c and heat since the 1st of November due to damage for Hurricane Ian and waiting on finances to come through. After disappointing service from another company, I sought advice from a coworker and searched on the Neighborhood App to see who others had recommended in the area. The 1st one was Polar Express. I texted them right away, and within minutes, I received a response. Within 24 hours, Mohammad's smiling face was at my door waiting to inspect the damage and give us a responsible estimate for repair. In less than 30 minutes, he emailed me my estimate, I signed it and sent it back, and in less than a week later, he and Matthew were back at our home replacing our damaged duct work. They were both extremely professional. They got everything done quickly and made sure we were up and running and the house was cool before leaving. I highly recommend their services.
Nancee M.
22:07 06 Mar 23
Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick
Tammi S.
12:24 21 Feb 23
We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!
Sandra O.
22:28 09 Feb 23
Derick was fantastic! Very informative and professional.
Carli D
16:41 02 Feb 23
Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!
Britt L.
18:09 23 Jan 23
The repairman was very courteous, experienced and responsive. Told me all the work that he had performed and where the issues were at. The repair was done within the hour and overall a good experience. Not as costly as expected and excellent work. Will use their services again if the need ever arises.
Kevin S.
19:56 22 Jan 23
I called this company at 8:30am spoke to Heather very professional! She had a Technician out there at 10:00 am Derrick fix the problem explained every detail. I absolutely love this company!! I give them a million stars I will only call them here on out, THANK YOU❤️
Glynna M.
16:07 21 Jan 23
Excellent service and installation. Two thumbs up👍👍
Nadeem V.
23:02 26 Dec 22
Mohamed K. and the team came right to the rescue and saved my house from catching a fire. I called in because I was hearing some sort of shock/spark noise. I couldn’t figure out exactly where it was coming from. Mohamed came in and immediately solved the issue. I had an overflow and the leak from the A/C was hitting a set of wires cause the sparks. His quick response and knowledge of the system helped my house from catching a fire and I could not thank him enough.
M P.
19:02 12 Dec 22
Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Sexy M.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
13:46 09 Aug 22
Our Orlando Service Area
- Lake County
- Orange County
- Osceola County
- Seminole County
Why HVAC Maintenance Plans are so important?
Preventative maintenance plans can stop A/C failures on the hottest of Florida days. No one likes to be stuck in the heat or humidity, and breakdowns always seem to happen at the worst time. Emergency repair costs can add up quickly and the high humidity can cause other types of damage in your home. Our Plans save money and time and also ensure your system keeps running worry free.
Well maintained systems can run more efficiently, saving you money on energy costs. Catching issues before they cause further breakdowns is almost always better than costly emergency repairs.
Call now to save with a maintenance plan today!
Newer Systems vs Older Systems – Can an HVAC Preventative Maintenance plan benefit you?
Newer Systems
Most manufacturer warranties REQUIRE a licensed professional to maintain the system every year. Tune-ups and diagnostic charges can add up quickly. Making sure your system is tuned and ready for the HOT months will enhance energy savings, help maintain climate comfort within the home, and extend the life expectancy of your equipment. Preventative maintenance plans can save you in more than one way!
Older Systems
The older the system the more prone they are to issues. Keeping them well maintained will help them run longer and more efficiently. An older system is more likely to need service calls and parts which breakdown due to normal wear and tear. Our service plans offer discounts on both. Surprise costs are never fun especially when they could have been prevented.
See what manufacturers have to say about Preventative Maintenance – Learn More.
What does an HVAC Maintenance Plan from Polar Express A/C & Heating Include?
We offer several types of preventative maintenance plans to fit any residential budget and needs. Maintenance plans are the best way to ensure your system runs smoothly all year long. Our best value Residential plans are listed below. Please call for Commercial Plans quotes.
Call Polar Express A/C & Heating with any questions or to sign up for your plan today!
- Single System Plan - $269.95/year
Single system plan includes (2) Seasonal Tune Up Services and (2) Service Calls per year plus a 10% discount on any repairs throughout the year. ($397.90 value)
- Double System Plan - $399.95/year
A home with 2 systems can contract both systems. This includes (2) Seasonal Tune Up Services per system (must be scheduled for the same day/time) and (2) total Service Calls, not specific to which of the two units, plus a 10% discount on any repairs. ($557.90 value). Please puchase an Add-On plan for homes with 3 or more systems. An Add-on is required for each system above the 2 included in the Double System Plan.
Requires purchase of a Double System plan first. Includes (2) Seasonal Tune Up Services for one additional system beyond the 2 included in the Double System Plan. Combined, the plans still include (2) total Service Calls for the home. One add-on must be purchased for each system beyond the 2 included.
All maintenance plan customers get priority over non-customers. We strive to treat every customer with the highest priority as we know the heat in Florida can be brutal. Obviously, our maintenance plans are designed to prevent unplanned breakdowns but when they do occur, we will move our appointments around to get to you as fast as possible.
Our Preventative Maintenance Plans Also Include:
- Checking capacitor ratings
- Treating & Clearing drain lines
- Inspecting coils & spray/clean when possible
- Finally, the length of our plans are 365 day terms. We do not force January 1st renewals.
- Complete System Inspection (Evaporator coil, filter, blower motor, drain pan, water safety switch, condition of plenum, Armor-flex, Condenser coil/fins, compressor, fan motor/blades, emergency disconnect and electrical connections)
- Assess airflow (check registers & ductwork, where accessible)
- Treat & Clear drain lines
- Wash (water) condenser coil outside
- Check mechanical and electrical system operation
- Check capacitor ratings
- Ensure proper operating pressures and refrigerant levels
- Replace filter (provided by homeowner)
- Finally, the length of our plans are 365 day terms. We do not force Jan 1st renewals
WHY CUSTOMERS CHOOSE POLAR EXPRESS AC?
- Flexible Appointment Scheduling
- Same Day Service
- Fast Response
- Always Punctual
- We Back Up Our Work
I called Polar Express with a problem involving my air handler motor. Another contractor said they could fix it for $3,200. Polar Express was able to complete the job for $2,100 and we had AC within 24 hours. As a result, I'm having Polar Express install my new system?
John H.
19:18 26 Apr 25
Our 14 year-old HVAC unit decided to give up the ghost a few days ago. It turned out the unit was never installed properly, even though code's signed off on it. I reached out to Heather at Polar Express around midnight on Monday. Heather reached out to me early the next morning and had one of her guys (Shaq) on site for an inspection early Tuesday morning. As it turned out, not only was the repair going to be cost prohibitive, but our plenum was absolutely infested with moist, black mold. This is because the previous installer, Crums, did not seal the plenum correctly. Sadly, codes never checked it.Thanks to Heather, Shaq and Mohammad, we were able to select an entire new HVAC system by the end of the day on Tuesday. At 9 AM on Thursday morning, Rafal, arrived and started the removal of the old system and installation of the new Carrier/Bryant HVAC system. Rafal did an exceptional installation of the new system and corrected so much that was wrong with the venting of the old. He completely replaced the plenum and did a masterful, dare I say, artful job of connecting the new system with the upper part of the plenum in the attic. Our air has never been cleaner, and there are no hotspots throughout the home. We can actually run our system in a much more efficient manner now.We wish to thank everyone at Polar Express for their kindness, prompt arrival and complete professionalism throughout the process. These things are always traumatic because of the costs associated. When you have people that care, it helps to lessen that trauma. My wife and I highly recommend reaching out to Heather and her team for service, repairs or replacement of your HVAC system.
Scott A.
18:56 18 Apr 25
Polar Express came to the rescue on an urgent cooling issue! They're the absolute best in town!
Luis V.
22:07 15 Apr 25
Pleasant, professional, on time and great communicator
Jeannette R.
22:52 14 Apr 25
Polar Express is the best AC company I’ve used in Orlando. Very professional and all around a great company. I will definitely be contacting them from here on out!!!
Travis M.
17:31 08 Apr 25
Heather was very caring and helpful on the phone. She understood the urgency to repair the AC for my 94 year old mother. The tech Derick was courteous and explained what he was going to do and why. He didn't try to sell us a whole new unit ! He was efficient with the job, and cleaned up after himself. From start to finish a 10!
anastasios Z.
14:10 08 Apr 25
Very happy. Derek was very professional. Reasonable price Very prompt. Will highly recommend
Gary D.
20:56 07 Apr 25
Compassionate, understanding, prompt, professional….these are not the normal words used to describe a service company. Polar Express is not your normal A/C & Heating company. From my frantic call to Heather for service to Mohamed arriving and immediately diagnosing the problem, to him returning later with parts to repair my unit, they continue to go above and beyond for their customers. Polar Express is World Class.
Ted R.
19:57 06 Apr 25
Quick easy and friendly.
Roberto M.
18:58 05 Apr 25
I recently had the pleasure of having Derek from Polar Express come out to service my air conditioner, and I can confidently say he is a true professional! From the moment he arrived, he was courteous, knowledgeable, and clearly dedicated to finding the root cause of my AC issue. Derek thoroughly diagnosed the problem, explained everything clearly, and efficiently completed the repairs, leaving my system running perfectly again. His expertise and friendly demeanor are a credit to Polar Express, and I would highly recommend Derek to anyone needing air conditioning service.
Elle Probst, Probate and Commercial RE Orlando F.
01:20 04 Apr 25
Derrick was professional and very helpful, providing clear explanations.
w.a. M.
21:32 03 Apr 25
My experience as always was awesome the Rep. Shaquille was knowledgeable and very helpful in serving our AC. We would tell everybody to use Polar Express for your AC needs. The whole staff is awesome . We are Veterans and we stand by them as they honor our service. Keep up the good work!
Frederick A.
19:54 02 Apr 25
Everyone with Polar Express is very professional, quick to respond and priced extremely well. Derick is great.
Cindi S.
15:51 27 Mar 25
I collected five quotes before choosing polar Express to replace my HVAC system. I went with them because Mohamed had serviced my previous system and had gone above and beyond for us. Additionally, Shaq, who came out to quote me for the replacement was awesome. Very friendly and knowledgeable, well priced, and timely. I even blew a fuse a few days into having the new system when trying to install a new thermostat and Shaq came out immediately to repair and get us back up and running. Great company and would highly recommend them.
Jonathan S.
16:26 18 Mar 25
Amazing company in every way. We are new customers to Polar Express AC. We needed a new AC unit and chose them because of their outstanding google reviews. They installed our new Carrier in February. The entire process from initial visit to quote to contract to installation was handled quickly and extremely professionally. Unfortunately, our new AC stopped working yesterday, so we called and they were out first thing in the morning to remedy the problem which had nothing to do with the new unit but rather the breaker. Again, another wonderful experience with Derek, their technician, who was very efficient and knowledgeable. Heather, Jason, Mohammed, Rafael, and Derek are to be commended. We highly recommend Polar Express!
Geri Nancy S.
19:39 12 Mar 25
Excellent service and very knowledgeable techs. Great job
Andrew C.
18:54 30 Oct 24
I used Polar Express AC to install a 5 ton system last month after seeing my electric bill go up and hearing my system struggling. Mohammed recommended going with a 2-stage condenser paired with a variable speed air handler which provided increased efficiency and also qualified for a $2,000.00 energy tax rebate. The overall price was much better than quotes received from some of the big name companies and the craftsmanship was stellar. After install he was available to answer my questions about how the different stages work with my zoned system. I have been happy with this purchase since install and starting to see significant savings on my electric bill. Definitely recommend this company over any big name company in the area.
GLENDON B.
00:37 30 Oct 24
I am so pleased with our service !! The pricing was super competitive, Heather was always available when I needed her and the guys did a phenomenal job! We had our ducts completely changed in the middle of the summer because it was an emergency. I recommend Polar Express to anybody who needs HVAC work and will only be calling them in the future !
Megan H.
21:19 31 Aug 24
Polar Express Air Conditioning came highly recommended by a current client - and now I can tell you as I am now current client - their service is awesome. Heather responded after hours and made me feel better right away. My issue was not so urgent as I still had cool air blowing - but they still scheduled me right away. It was a pleasure seeing Derick work as he went well above and beyond to diagnose and fix the issue on the spot. I'm very happy with the experience working with Polar Express Air Conditioning and highly recommend them to anyone!
Mike “The Reviews Guy” H.
17:42 26 Aug 24
From the time I was referred to Polar Express from a neighbor I refuse to use anyone else. They’re always available, they troubleshoot over the phone when they can, they are timely, honest and reasonable. They service both my small business and my home units and I trust no one else.Always call Polar Express first!
Mandy K.
00:20 26 Aug 24
Absolutely amazing experience. We had two different companies come out and tell us “your units are working just fine” While our house was sitting at 87 degrees and not cooling at all. Polar express came out and literally fixed the problem in less than 10 minutes- same day I called. Didn’t even charge us! Will 10000% use them every time from now on. Thank you!!! 🙏
Sarah B.
22:43 01 Aug 24
As others have said, this is an incredibly honest company. I initially reached out to them to install a couple of condenser blankets and do routine service on the units at a home we recently purchased. We were very pleased, so when one of our units suddenly stopped working yesterday, I immediately reached out to them for help. Heather was SO helpful. Once I described the problem, she knew exactly what had happened and talked me through how to fix it myself! You cannot ask for better service than that. We will definitely stay with these folks for any future work/maintenance and HIGHLY RECOMMEND them to anyone else who wants an honest HVAC company.
Debbie M.
15:00 24 Jul 24
Wowed by the honesty of this company. I called various places before calling polar express. As soon I explained what was going on with my AC, the gentleman did not hesitate to tell me that it should be an easy fix and he didn’t want to charge me to come out if he didn’t have to. He ended up giving me instructions on how to do it myself and my AC is fixed. If that doesn’t scream integrity idk what does! Thank you guys, again!
Francheska S.
22:51 08 Jul 24
Where do I even begin? Never have I had so many good things to say about a company just from ONE service call. Our AC stopped working in the middle of the night during a heat advisory of course. I called in the morning and was lucky enough to get a same day appointment. Mohammed showed up over an hour earlier than scheduled and fixed our issue in a matter of minutes AND at a fair price. He also explained why we kept having this issue and gave recommendations on how to fix it. I ran into another problem when he left and called the office. I received their voicemail since they were tied up, so I hung up and tried Mohammed directly. He picked up immediately and walked me through the steps to fix it. Then, Jason from the office called me back just moments later. I was so surprised a company would actually call me back to see what I needed even though I didn’t leave a message. I will only use Polar Express going forward. They understand the importance of good service and truly care about getting the job done right!
Angela M.
20:03 08 Jul 24
We will always rave about Polar Express Air Conditioning & Heating every chance we get! Heather and Derick were very professional, and genuinely honest. We trust them with all of our A/C needs and recommend them to everyone we know. They make it so easy to make an appointment and don’t keep you waiting around for them to arrive - certainly a plus! You can’t go wrong with this company!
Carmen B.
16:59 21 Jun 24
Quick response. Knowledgeable courteous techs
Test M.
17:02 09 Jun 24
I came home from the hospital only to find that at 2:30 on a Friday my AC was off and it was 92 degrees inside. I called and spoke to Jason and he said he had a cancellation and Derrick would be there as soon as he left his last job.Derrick arrived within an hour and checked it out, he determined that it did need replacing which I thought because of the age. I received a quote on Friday night and spoke to Mohammed on Saturday that they could install on Monday. The quote was very good with all the information I needed. I did not get my AC unit from them only because a coworker's husband has a company that I didn't know on Friday. They have a toddler and a baby on the way so I wanted to support them.If I didn't then I definitely would have been having Polar Express do the job!!!
eileen R.
16:49 09 Jun 24
Responded fast. Reasonable cost. Very honest.
Ron B.
13:22 09 Jun 24
ON TIME AND COMPLETED ALL MAINTANCE
Mike P.
02:55 09 May 24
If you’re looking for the best quality work and honest professions. Polar Express Air Conditioning is the one company who will not only find the ACTUAL issue but fix it appropriately. I cannot say enough great things. From a live person answering my call on the weekend to servicing as soon as possible! Phenomenal work!
Shawn R
18:48 23 Apr 24
Always quick, honest, reliable, and friendly! They have been there for both my family and my parents when we needed A/C help.
Jennifer Jennings L.
21:26 04 Apr 24
Excellent service, quick turnaround. Will definitely recommend them. I got the whole unit replaced.
Michael C.
20:46 17 Mar 24
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service. Update: It has been two years since our last repair and In yet another example of excellent service the original AC at our home finally gave out after 25 years on a Wed. by Sat. Mohamed and his team had a brand new unit installed for a great price!
Christopher B.
12:32 15 Mar 24
Fast turnaround for quote and installation of a new Rheem 4 ton system in my Celebration Condo. All of the representatives of Polar Express were professional (and personable).
Gregory L.
18:53 13 Mar 24
Jason and Derrick are fantastic. This business is all customer service and it is so appreciated. I have used them for everything from full installation, to routine maintenance and even with the occasional emergency call…they either show right up or walk me through the issue with care and patience. Kudos to the best in the business!
Nick A.
16:53 13 Feb 24
Polar Express has excellent customer service and does quality work. Heather actively looks out for her customers, advocating for them with manufacturers such as Trane. Derick is a great technician and is extremely knowledgeable and through.
Dan
04:09 05 Feb 24
Amazing job! Quick and knowledgeable. Very polite. Would definitely use them again!
April
15:44 23 Jan 24
Mohamed fixed the problem right away without issues. He’s very knowledgeable, friendly and efficient.
Ed P.
22:24 12 Jan 24
Just a shout out to Polar Express for a great job of running all new copper through the attic for the freon line to the outside unit. The ac just quit cooling, so I called my regular ac company and the guy came out and accessed the unit as I needed to replace the coils on the inside unit. The estimate was $5500,oo without warranty and $2000.00 with a warranty. This just didn't make common sense to me, so I called Pollar Express for a 2nd opinion. Polar accessed as I had a leak in my copper running to the unit. That made sense to me, since the copper runs in the slab and after years gets pin holes in the copper. The guy came at 10am the next morning and worked till 6:30pm running all new copper through the attic. Bam, we have cold ac again. Polar saved me at least $2,000.00 to $5000.00, since if I'd let the other company replace the coils the unit would have only worked till the freon leaked out again and I would have had to pay to have the copper replaced. Thanks Polar and his crew.
Edward Y.
15:02 07 Jan 24
Polar express offers excellent customer service. Mohamed the technician went above and beyond our expectations. He is friendly, knowledgeable, and respectful. I highly recommend Polar express AC and Heating.
Edmundo P.
00:47 06 Jan 24
Excellent care given !! They were prompt and professional !!
Al L.
16:21 15 Dec 23
Fast response to email, fast appointment, knowledgeable and pleasant staff. Would recommend 100%.
John H.
15:01 14 Dec 23
Derick arrived at my home within the time span scheduled. He was friendly and professional. He worked diligently to find the problem causing my HVAC unit to not start. After changing out a couple of parts, the problem was solved and unit working. Thank you Heather for scheduling Derick to my home and thank you Derick for working thru the issue and repairing the problem!
Tammy D.
12:52 02 Dec 23
We've dealt with Polar Express twice now and each time they've taken the time to really look at the problem and see if there is a way to solve it without breaking the bank. Their technicians are very friendly and professional. Would definitely recommend them and will use them again in the future.
Diana M.
18:16 24 Oct 23
Derick was awesome. On time, very helpful, and took time explaining everything he was doing. Even corrected a couple of things from the last company. I’ll be using Polar Express and recommending them to anyone going forward!
Chris B.
14:43 21 Oct 23
I highly recommend Polar Express. Mohamed came over to determine what I needed to change my HVAC system. He was pleasant, on time and answered all my questions. I was given options to pick from and he explained any differences in the options.I picked one and was scheduled for the next day.The technician, "Rafael", was on time, pleasant, respectful of my property and was efficient. He also answered the questions I had and he thoroughly cleaned up everything and took away any debris or garbage.Call them, you won't be disappointed.
Renee L.
14:40 20 Oct 23
Very professional! Mo was awesome!! Ty so much!!
Stephanie H.
16:33 14 Oct 23
My technician was on time and friendly. He was very detailed and took his time to install and check his work. Very professional and yet personable. So happy that I was given this recommendation for Polar Express.
linda H.
16:54 12 Oct 23
Mohamed Khan came to my home to assess my mini splits . Unfortunately he advised me the brands I have were not serviceable but then educated me on all the options I have . He answered all my questions with a professional manner and I appreciate all he could do in helping me figure out my next steps . I will definitely be calling for their service.
Ivelisse M.
13:16 12 Oct 23
I had a fantastic experience! Their service was prompt, and the technician was knowledgeable and courteous. The air conditioner they installed works flawlessly, keeping my home cool even during scorching summer days. I highly recommend them for their professionalism and quality products.
Linsey K.
17:24 07 Oct 23
Polar Express offered prompt and professional service. They were very courteous and helpful. The new AC installation was excellent and they provided me with a portable AC unit to keep me cool in the meanwhile.
Denise F.
18:35 05 Oct 23
Polar express was great to work with. They are responsive and honest. I would use them again in the future.
Savana A.
16:29 05 Oct 23
Simply the best AC company in the Orlando area. From the people who answer the phones to their technical support, they are always there to help. I totally trust them and their work.
Michael S.
15:40 05 Oct 23
I'm so glad I called polar . They came the same day to fix my issue with my ac . The tech Moe was so wonderful he was on time knew exactly what to do and it didn't take long at all to fix my problem definitely would recommend calling them to fix your ac
Lisa B.
18:23 23 Aug 23
HIRE THEM!We needed to get a new AC and these guys gave the best quote and were the most professional of the companies! They also went above and beyond what I would have expected. 5/5 Stars.
Travis R.
22:10 17 Aug 23
From the office staff to the techs this place is A+. Would recommend with confidence, call and see for yourself great people!
Hector C.
21:33 10 Aug 23
These guys are great! After calling around and getting multiple quotes, I decided to go with Polar Express. So glad I found them! This company was very attentive and professional. From the quote to installation, this team was on time and courteous. I appreciated their ability to help me quickly get a new a/c system during the hottest days of summer! I am so pleased with my new system! The whole process was straightforward. They beat the big name companies in price(!!!!), timeframe, and compassion. I definitely recommend this company!
Megan W.
13:08 09 Aug 23
Very pleased with the response time and the efficiency of the work. I would recommend them to friends and family for sure.
Lina D.
16:40 15 Jul 23
Jason went above and beyond to come and service my outside unit. He took the time to fix the issue, which had been caused by an animal getting inside the unit and blowing the capacitor, the animal carcass was still there 🙁 , but he also took the time to explain some of the details on how the unit worked. Polar Express had already done previous work years ago, and they did great. They've always come through. Years ago they installed a new Trane complete unit (inside handler and outside unit) and the complete unit is doing great till this day. I would recommend them for installs as well as any other type of AC service. Kudos guys...(Jason, Heather, Muhammed...)...
Lloyd I.
02:10 18 Jun 23
Great service!
mark S.
12:16 16 Jun 23
I had an issues with my AC turning off and on and had no idea what to do. I reached out via Facebook and by the next morning, Heather came by, cleared out a blockage and explained a bunch of good tips on how to care for my AC. Super grateful and impressed. Definitely will use them for any issues going forward!
Matthew W.
13:33 15 Jun 23
I’ve owned a few different homes and I’ve unfortunately had to deal with several different HVAC companies. By far, Polar Express is the best. Honest people doing honest work for a fair price. I will from now on only use them for my HVAC needs.
Andrew M.
03:07 14 Jun 23
In a way, I'm glad our AC went out. It gave me the kick I needed to call Polar Express to come out and take a look at our unit!In all seriousness, these are great people. The reviews don't lie. I called and spoke with Heather in the office on Friday. She was super helpful and friendly! Derick was here fixing our AC on Saturday morning (no emergency or weekend fees either!).Within literal seconds of Derick taking a look at the air handler, the AC was running again. He quickly found the problem (clogged drain) and was working to get everything back up and running again. He even took the time to install a Nest thermostat for us even though that wasn't part of the reason he was there.We won't be calling anyone else for our HVAC needs. Polar Express has a customer for life!
Charlie R.
15:29 15 May 23
Derrick was absolutely phenomenal. Professional and troubleshooted my issues like a pro. I 100% trusted his judgement and recommendations. Great quality for a fair price. Will definitely be using them for my yearly maintenance.
lauren R.
22:05 24 Apr 23
A little pricey but I believe going with a higher quality product will cost less in the long run. Good service from Mohamed and Matthew they were fast, clean and very knowledgeable on the installation process and getting a building inspection done. I am happy I chose Polar Express and would highly recommend them to anyone.
Perry D.
14:15 09 Mar 23
Derick was amazing. Actually arrived before scheduled time. He was able to quickly identify the issue with my thermostat and get it working. I would highly recommend him!
D T
21:24 07 Mar 23
We have been without a/c and heat since the 1st of November due to damage for Hurricane Ian and waiting on finances to come through. After disappointing service from another company, I sought advice from a coworker and searched on the Neighborhood App to see who others had recommended in the area. The 1st one was Polar Express. I texted them right away, and within minutes, I received a response. Within 24 hours, Mohammad's smiling face was at my door waiting to inspect the damage and give us a responsible estimate for repair. In less than 30 minutes, he emailed me my estimate, I signed it and sent it back, and in less than a week later, he and Matthew were back at our home replacing our damaged duct work. They were both extremely professional. They got everything done quickly and made sure we were up and running and the house was cool before leaving. I highly recommend their services.
Nancee M.
22:07 06 Mar 23
Derick was very helpful. Showed me all I needed to know quick with the job(I was very satisfied. I will call again. Thanks Derick
Tammi S.
12:24 21 Feb 23
We have loved Polar Express from day one & we have been with them for several years. They are a fantastic company for our heating & cooling needs. Would not use any other company but them!!
Sandra O.
22:28 09 Feb 23
Derick was fantastic! Very informative and professional.
Carli D
16:41 02 Feb 23
Derrick was friendly, helpful, knowledgeable and quick. He was able to resolve my issue right away!! Thank you!
Britt L.
18:09 23 Jan 23
The repairman was very courteous, experienced and responsive. Told me all the work that he had performed and where the issues were at. The repair was done within the hour and overall a good experience. Not as costly as expected and excellent work. Will use their services again if the need ever arises.
Kevin S.
19:56 22 Jan 23
I called this company at 8:30am spoke to Heather very professional! She had a Technician out there at 10:00 am Derrick fix the problem explained every detail. I absolutely love this company!! I give them a million stars I will only call them here on out, THANK YOU❤️
Glynna M.
16:07 21 Jan 23
Excellent service and installation. Two thumbs up👍👍
Nadeem V.
23:02 26 Dec 22
Mohamed K. and the team came right to the rescue and saved my house from catching a fire. I called in because I was hearing some sort of shock/spark noise. I couldn’t figure out exactly where it was coming from. Mohamed came in and immediately solved the issue. I had an overflow and the leak from the A/C was hitting a set of wires cause the sparks. His quick response and knowledge of the system helped my house from catching a fire and I could not thank him enough.
M P.
19:02 12 Dec 22
Derick was awesome! He was very knowledgeable and was able to diagnose the problem immediately. He stopped the leak from damaging my garage ceiling, which would have cost me thousands to repair my entire ceiling. I want to thank Derick and Polar Express for their great service.
Sexy M.
18:13 07 Oct 22
Derick Kimmel was outstanding! Moving to Titusville and sadly he does not work in that area, I thought I found my guy!
Tracey F.
18:54 27 Sep 22
Fantastic customer service!! Super friendly and fast. We had an issue with our AC in the early afternoon and they were able to come out the same day. They fixed it quickly and went above and beyond to make sure it was working correctly. Highly recommend!
Todd L.
00:05 25 Sep 22
They resolved our problem in a print and professional manner, their fees are very reasonable. I’d recommend this company without hesitation!!
Jerry B.
22:28 23 Sep 22
Had my AC go out with a leak and they were able to get me in the next day. Heather and Derick were great to work with. Derick was super nice and helpful with all my questions about what went wrong, what needed replacing, and what I can do to ensure my system would continue to work well. They also have a great annual maintenance package which includes inspections and service visits. Definitely give them a call if you have AC/HVAC needs!
Sean A.
19:44 21 Sep 22
The team at Polar Express AC have continually provided exceptional customer service at every turn. Pandemic/supply chain issues/ general maintenance they consistently provide top-notch service.
Daniel S.
15:06 20 Sep 22
I 10 out of 10 recommend Polar Express AC and Heating! They are incredible! It's a teeny local business of just a handful of people, so deserve all the support they can get. They have been on time and early at both visits, the pricing is totally fair (and like half of what Frank Gay charged a few months back), and seriously so nice. The tech had the house cooling down within about 45 minutes and it is so flipping quiet in here now without all the fans and window ac going. We are all probably going to take a nap now that it isnt a total swamp in the house LOL
Christina H
15:00 16 Sep 22
Our system started acting up and stopped working. After one call, Heather in the office had us setup for an appointment the next day. Derrick, the tech, arrived right on time and was able to diagnose the problem. They expedited ordering the part that needed to be replaced so that we were without ac for a minimal amount of time. Another tech, Mo, came out to replace the piece and within a few minutes of him being here we had ac once again. Great experience. Special thanks again to Heather for getting us on the schedule so quickly and the great communication throughout.
Sean
13:53 09 Sep 22
Derick Kimmell was the gentleman that fixed all of my problems! he found issues i didn’t even know my AC unit had and immediately got to it and fixed everything! super nice guy, super honest and helpful and very informative! thank you so much Derick for your work man! i appreciate it!!
Gonzalo Sepulveda Q
21:27 30 Aug 22
Very happy with my interaction with this company. They went above and beyond to build out the closet area for the air handler.
Bruce W
11:17 25 Aug 22
August 2022 , It's super hot and humid here in Florida, this summer, with the temperatures reaching the upper 90's every day , our house a/c broke down and we were very lucky to call Polar Express A/C , they send a tech not even 24 hours after our call , he was very professional ,friendly and knowledgeable , troubleshoot the problem and fixed it fast . They are very affordable and reliable . I'll definitely recommend them. Only 5 stars because google does not have a 10 rating . Thanks again Polar Express.
ivan C.
14:15 16 Aug 22
Derrick arrived on schedule and did a quick professional job replacing our blower assembly. Very satisfied customer.
Mark G.
13:46 09 Aug 22
Our Orlando Service Area
- Lake County
- Orange County
- Osceola County
- Seminole County
