Serving Orange County, Osceola County and Lake County FL

Service of the good old days

Once upon a time, people were artisans at their work.

They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.

That’s what we believe in.

Quality, Integrity, Reliability: these are the virtues with which we conduct our business.

Services to help keep you comfortable for a lifetime.

Serving Orange County, Osceola County, Lake County, and Seminole County FL

Service of the good old days

Once upon a time, people were artisans at their work.

They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.

That’s what we believe in.

Quality, Integrity, Reliability: these are the virtues with which we conduct our business.

Services to help keep you comfortable for a lifetime.

What can we help you with?

AC Repair

Heating

Duct Sanitation

AC Installation

Indoor Air Quality

Commercial

AC Repair Vehicle

Heating

Indoor Air Quality

Commercial

AC Repair Vehicle

Our Service Areas

  • Altoona
  • Astatula
  • Astor
  • Clermont
  • Eustis
  • Ferndale
  • Fruitland Park
  • Grand Island
  • Groveland
  • Horizon West
  • Howey In The Hills
  • Lady Lake
  • Leesburg
  • Mascotte
  • Minneola
  • Montverde
  • Mount Dora
  • Okahumpka
  • Paisley
  • Sorrento
  • Tavares
  • Umatilla
  • Yalaha
  • Altamonte Springs
  • Casselberry
  • Geneva
  • Goldenrod
  • Lake Mary
  • Lake Monroe
  • Longwood
  • Oviedo
  • Sanford
  • Winter Springs
  • Deltona

Regardless of whether we’re installing, repairing or simply maintaining your systems, our master techs take that responsibility very seriously. We believe they’re a step above the rest. It’s what keeps our thousands of customers and brings more referrals our way. For an air conditioning and/or heating system that maximizes efficiency and your comfort, call us today!

Call us today! (321) 263-1351

Fully trained and experienced technicians

Fully trained and experienced technicians

What to expect from Polar Express?

Flexible Appointments

Same day services and scheduled appointments when it’s convenient to you. If that changes, we’ll do our best to fit you in at the next best convenient time.

Always Punctual

Our air conditioning professionals turn up when we say they will.

We Back Up All Our Work

If there’s a problem, we’ll own it and make sure to put it right.

Follow-Up

We’ll communicate with you to make sure we’re on-time, providing the service you expect, and leave you with a working system you’re happy and confident with.

Follow Through

We’ll take the extra step to communicate what options there are for you, going the extra-mile to ensure you’re 100% happy.

We Won't Leave Your Place a Mess

We’ll clean and tidy as we go, leaving your place as clean as we found it.

What People Say About Us

They were great, they did an excellent job. Terry made me feel like family.
Melissa B. via Facebook.

What People Say About Us

They were great, they did an excellent job. Terry made me feel like family.
Melissa B. via Facebook.

What People Say About Us

Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
Shea I.
23:55 01 Jun 22
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service.
Christopher B.
Christopher B.
21:52 26 May 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
Jose J.
20:21 12 May 22
Mohammed sent a text each time before he came - estimate, installation and follow up - and showed up on time. He has a great, friendly/happy attitude and you can tell that he is not only knowledgeable, but also really enjoys his job. This is the second home that Polar Express has done an installation for me and I wouldn’t use anyone else!
Gary J.
Gary J.
16:22 29 Mar 22
Mohammed K. was very professional. He was very friendly and detailed when it came to explaining everything to us. His installers we're very kinda and professional as well. Highly recommend. Thank you for your service.
Leticia Z.
Leticia Z.
01:07 25 Feb 22
Mohamed was my service tech. He was very friendly and clearly explained the process of checking the hvac system to me.
Paul B
Paul B
16:54 14 Feb 22
Had new HVAC system installed. Thanks to Mohamed, Heather, Gus and Joe for the great and friendly service! Will definitely recommend this company to others!
Joe
Joe
15:15 11 Feb 22
I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Mr. & Mrs. A.
Mr. & Mrs. A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
Quick and fair work.
Angela W.
Angela W.
20:49 08 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21
Thank you Mohamed and Joe from Polar Express A/C and Heating. These guys are great. Very nice, professional and know what they are doing. We have been using Polar Express for years and trust their work. Thank you again Mohamed and Joe.
Garnet W.
Garnet W.
16:51 22 Jul 21
Thank you Terry and Manny from Polar Express A/C and Heating! We called Terry (owner) on a Saturday and he was here within the hour. He confirmed that our very old unit had bit the dust. After agreeing on a price and size of a new Trane unit Terry scheduled the install for first thing Monday morning and said Manny would be here at 8 am to do the install. On time and ready to work Manny showed up Monday morning. He was very knowledgeable and friendly and ready to work on getting us our new unit installed . Terry dropped new unit off and Manny did a great job putting it in. Finished by 4 with ice cold air again!!! If you are in need of any A/C work don't hesitate to call these guys. They were both very helpful and concerned to get us cold air in the house again. Thank you both! And, thank you Terry for the extra savings on invoice at the end...greatly appreciated!!
Raymond H.
Raymond H.
19:32 21 Jun 21
The only company I use!! Terry is kind and honest. If anyone did a bad review there probably is more to the story. I am so grateful for Terry and his team!!
Stephanie P.
Stephanie P.
11:53 18 Dec 20
Terry came out on very short notice and got my a/c up and running. I had never used Polar Express, his kindness and consideration to a new customer was very impressive. Terry's skills are outstanding and he is truly a man of integrity, what a treasure!
Therese G.
Therese G.
17:50 14 Oct 20
Quick, fair, and easy going. I highly recommend their services.
Alex K.
Alex K.
21:53 16 Aug 20
Terry and Manny were amazing. They came out the same day I called, checked out my AC system and recommended repairs. Then they were able to replace leaking coils and repair the system the same day!! I can't thank them enough for their professionalism and quality. I highly recommend them for your AC.
Lonnie R.
Lonnie R.
18:50 12 Aug 20
This company is such a breath of fresh air. My AC stopped working this morning and I looked online for a repair. This company was about the only one open, so I called. After telling what the problem was, he said call me back on FaceTime and he showed me exactly what to do to get it running. I did it and it works perfectly. He really knows his trade and usually when you call for service, you dread the whole ordeal. I will always call this honest company when my HVAC has an issue.
The Original Dust B.
The Original Dust B.
21:39 11 Jul 20
We called Terry because of his high quantity of recommendations on the Nextdoor App. He responded quick with an appointment & showed on time as promised. He was thorough, honest & affordable. He is neat & stands by his work. We will call Terry again when needed:-)
Brian K.
Brian K.
21:42 14 Aug 19
Good companies with honest people are hard to come by these days. Try them. You won't be disappointed.
Anthony
Anthony
22:37 29 Mar 17
Really prompt and great service from Polar Express. Very pleased with their services and cost
Gerard B.
Gerard B.
22:56 07 Sep 16

What People Say About Us

Im 56 and this is the first time I’ve every left a comment about anything. I feel that strongly about sharing my experience. When the heat was blasting across the Nation All service companies were booked and appointments average 48 hrs including Polar Express. Our A/C was out and we had guest coming and when mentioned to Mohamed he said he’d squeeze me in. He fixed it and told me what I needed to do to keep my 26 year old system blowing cold. I’m impressed with his generosity and knowledge of his craft. I strongly recommend to call Polar Express the next time your in need!Kevin in Orlando.
Kevin N.
Kevin N.
15:51 25 Jun 22
I have to say that it wase an awesome service call
Marcia M.
Marcia M.
19:53 22 Jun 22
Mo identified the problem immediately after my previous AC tech was unable to do even after three visits.Great technical knowledge and excellent customer service
Michael D
Michael D
03:11 15 Jun 22
A very professional visit.Derick checked everything and explained all. Will be using Polar Express for all A/C needs
Michelle H.
Michelle H.
14:47 10 Jun 22
Mohammed’s team (Polar Express), were very professional and knowledgeable. Outstanding work done in my new AC, including adding a new return to the master bed. Job well done!
Olanrewaju A.
Olanrewaju A.
21:01 09 Jun 22
We had Polar Express come out to service our AC and they went way beyond our expectations! I cannot begin to tell you how many AC companies have tried to rip me off. Polar Express is honest, thorough and professional! I am going to purchase the biyearly service with Polar Express to keep our system in good working order. Thanks, Guys!
Michael W.
Michael W.
18:08 08 Jun 22
Heather and Mohammed were amazing!!!!Heather did her best to find an open spot for a same day fix even when they were booked solid. Her courteous and friendly voice made me feel that she genuinely cares about others. Mohammed was extremely friendly, efficient, and the price I paid was reasonable. I highly recommend.
Robert M.
Robert M.
16:11 08 Jun 22
Same day repair friendly and quick!
Paula S.
Paula S.
17:02 05 Jun 22
Mohammed was so nice and explained everything to me. Came out on a holiday and didn’t even charge extra. This company is amazing and so professional. Really care for their customers!
Shea I.
Shea I.
23:55 01 Jun 22
Mohamed is by far the best in town. There have been several times that he has come through for myself and my family with solutions to the actual issues with our HVAC systems. Most recently, we were out of town with our mother in law house sitting when our air handler had a power issue. We called another company as I didn't have Mohamed's number on hand. They came out twice, wasted several days ordering parts and refused to repair our system insisting on replacement. Luckily I was able to reach out to Mohamed on Facebook, let him know of our troubles and he squeezed us in the same day. Literally 3 hours after we talked, the ac that another company assured us was completely dead was running like a champ. I won't call anyone else for service.
Christopher B.
Christopher B.
21:52 26 May 22
Derrick gave me a hand with fixing some equipment. Extremely knowledgeable and even helped show me how to clean the unit properly. Polar Express is my go-to AC service provider for anything HVAC related
Matt N.
Matt N.
12:44 26 May 22
Mohammed is the man!! Best customer experience hands down! His attention to detail is amazing! Heather in the office is so great to work with!! I can not express how great of an experience this has been!
Jean G.
Jean G.
16:37 20 May 22
I called Polar Express and spoke with Heather. Heather was very attentive and promised to get someone out.Derick (the technician) arrived on time and trouble shoots the exterior unit and finds the problem. Derick then inspects the interior unit to assure everything’s ok. The professionalism, honesty and expertise was incredible! I am very grateful for the service that was rendered.
Jose J.
Jose J.
20:21 12 May 22
Mohammed sent a text each time before he came - estimate, installation and follow up - and showed up on time. He has a great, friendly/happy attitude and you can tell that he is not only knowledgeable, but also really enjoys his job. This is the second home that Polar Express has done an installation for me and I wouldn’t use anyone else!
Gary J.
Gary J.
16:22 29 Mar 22
Mohammed K. was very professional. He was very friendly and detailed when it came to explaining everything to us. His installers we're very kinda and professional as well. Highly recommend. Thank you for your service.
Leticia Z.
Leticia Z.
01:07 25 Feb 22
Mohamed was my service tech. He was very friendly and clearly explained the process of checking the hvac system to me.
Paul B
Paul B
16:54 14 Feb 22
Had new HVAC system installed. Thanks to Mohamed, Heather, Gus and Joe for the great and friendly service! Will definitely recommend this company to others!
Joe
Joe
15:15 11 Feb 22
I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Mr. & Mrs. A.
Mr. & Mrs. A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
Quick and fair work.
Angela W.
Angela W.
20:49 08 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21
Thank you Mohamed and Joe from Polar Express A/C and Heating. These guys are great. Very nice, professional and know what they are doing. We have been using Polar Express for years and trust their work. Thank you again Mohamed and Joe.
Garnet W.
Garnet W.
16:51 22 Jul 21
Thank you Terry and Manny from Polar Express A/C and Heating! We called Terry (owner) on a Saturday and he was here within the hour. He confirmed that our very old unit had bit the dust. After agreeing on a price and size of a new Trane unit Terry scheduled the install for first thing Monday morning and said Manny would be here at 8 am to do the install. On time and ready to work Manny showed up Monday morning. He was very knowledgeable and friendly and ready to work on getting us our new unit installed . Terry dropped new unit off and Manny did a great job putting it in. Finished by 4 with ice cold air again!!! If you are in need of any A/C work don't hesitate to call these guys. They were both very helpful and concerned to get us cold air in the house again. Thank you both! And, thank you Terry for the extra savings on invoice at the end...greatly appreciated!!
Raymond H.
Raymond H.
19:32 21 Jun 21
The only company I use!! Terry is kind and honest. If anyone did a bad review there probably is more to the story. I am so grateful for Terry and his team!!
Stephanie P.
Stephanie P.
11:53 18 Dec 20
Terry came out on very short notice and got my a/c up and running. I had never used Polar Express, his kindness and consideration to a new customer was very impressive. Terry's skills are outstanding and he is truly a man of integrity, what a treasure!
Therese G.
Therese G.
17:50 14 Oct 20
Quick, fair, and easy going. I highly recommend their services.
Alex K.
Alex K.
21:53 16 Aug 20
Terry and Manny were amazing. They came out the same day I called, checked out my AC system and recommended repairs. Then they were able to replace leaking coils and repair the system the same day!! I can't thank them enough for their professionalism and quality. I highly recommend them for your AC.
Lonnie R.
Lonnie R.
18:50 12 Aug 20
This company is such a breath of fresh air. My AC stopped working this morning and I looked online for a repair. This company was about the only one open, so I called. After telling what the problem was, he said call me back on FaceTime and he showed me exactly what to do to get it running. I did it and it works perfectly. He really knows his trade and usually when you call for service, you dread the whole ordeal. I will always call this honest company when my HVAC has an issue.
The Original Dust B.
The Original Dust B.
21:39 11 Jul 20
We called Terry because of his high quantity of recommendations on the Nextdoor App. He responded quick with an appointment & showed on time as promised. He was thorough, honest & affordable. He is neat & stands by his work. We will call Terry again when needed:-)
Brian K.
Brian K.
21:42 14 Aug 19
Good companies with honest people are hard to come by these days. Try them. You won't be disappointed.
Anthony
Anthony
22:37 29 Mar 17
Really prompt and great service from Polar Express. Very pleased with their services and cost
Gerard B.
Gerard B.
22:56 07 Sep 16

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We supply industry leading brands of air conditioning and heating equipment such as Trane and Carrier, with modern technological advancements including as home-automation, but with the service you’d expect from a skilled trader from the good old days.