Serving Orange County, Osceola County and Lake County FL

Service of the good old days

Once upon a time, people were artisans at their work.

They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.

That’s what we believe in.

Quality, Integrity, Reliability: these are the virtues with which we conduct our business.

Services to help keep you comfortable for a lifetime.

Serving Orange County, Osceola County, Lake County, and Seminole County FL

Service of the good old days

Once upon a time, people were artisans at their work.

They were backed by generations of experience and you knew you could depend on them. Things were made of quality and built to last.

That’s what we believe in.

Quality, Integrity, Reliability: these are the virtues with which we conduct our business.

Services to help keep you comfortable for a lifetime.

What can we help you with?

AC Repair

Heating

Duct Sanitation

AC Installation

Indoor Air Quality

Commercial

AC Repair Vehicle

Heating

Indoor Air Quality

Commercial

AC Repair Vehicle

Our Service Areas

  • Altoona
  • Astatula
  • Astor
  • Clermont
  • Eustis
  • Ferndale
  • Fruitland Park
  • Grand Island
  • Groveland
  • Howey In The Hills
  • Lady Lake
  • Leesburg
  • Mascotte
  • Minneola
  • Montverde
  • Mount Dora
  • Okahumpka
  • Paisley
  • Sorrento
  • Tavares
  • Umatilla
  • Yalaha
  • Apopka
  • Bay Lakes
  • Christmas
  • Clarcona
  • Dr. Phillips
  • Gotha
  • Hunters Creek
  • Killarney
  • Lake Buena Vista
  • Maitland
  • Oakland
  • Ocoee
  • Orlando
  • Plymouth
  • Southchase
  • Tangerine
  • Williamsburg
  • Windermere
  • Winter Garden
  • Winter Park
  • Zellwood
  • Altamonte Springs
  • Casselberry
  • Geneva
  • Goldenrod
  • Lake Mary
  • Lake Monroe
  • Longwood
  • Oviedo
  • Sanford
  • Winter Springs
  • Celebration
  • Champions Gate
  • Intercession City
  • Kenansville
  • Kissimmee
  • Narcoossee
  • Poinciana
  • Reunion
  • Saint Cloud
  • Deltona

Regardless of whether we’re installing, repairing or simply maintaining your systems, our master techs take that responsibility very seriously. We believe they’re a step above the rest. It’s what keeps our thousands of customers and brings more referrals our way. For an air conditioning and/or heating system that maximizes efficiency and your comfort, call us today!

Call us today! (321) 263-1351

Fully trained and experienced technicians

Fully trained and experienced technicians

What to expect from Polar Express?

Flexible Appointments

Same day services and scheduled appointments when it’s convenient to you. If that changes, we’ll do our best to fit you in at the next best convenient time.

Always Punctual

Our air conditioning professionals turn up when we say they will.

We Back Up All Our Work

If there’s a problem, we’ll own it and make sure to put it right.

Follow-Up

We’ll communicate with you to make sure we’re on-time, providing the service you expect, and leave you with a working system you’re happy and confident with.

Follow Through

We’ll take the extra step to communicate what options there are for you, going the extra-mile to ensure you’re 100% happy.

We Won't Leave Your Place a Mess

We’ll clean and tidy as we go, leaving your place as clean as we found it.

What People Say About Us

They were great, they did an excellent job. Terry made me feel like family.
Melissa B. via Facebook.

What People Say About Us

They were great, they did an excellent job. Terry made me feel like family.
Melissa B. via Facebook.

What People Say About Us

I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Mr. & Mrs. A.
Mr. & Mrs. A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
Quick and fair work.
Angela W.
Angela W.
20:49 08 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
I'm an Orange County homeowner of more than 25 years and currently have two Trane HVAC units. I called Polar Express after seeing one of their trucks in my community.Time will tell, but so far, excellent. I have above-average knowledge of mechanical engineering and typically, with great accuracy, can predict how a technician will perform. Although this was simply a maintenance call, my observation and conversation with the technician left me with a very favorable opinion. His level of knowledge far exceeds what I've previously experienced.
Steve E.
Steve E.
14:40 03 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21
Thank you Mohamed and Joe from Polar Express A/C and Heating. These guys are great. Very nice, professional and know what they are doing. We have been using Polar Express for years and trust their work. Thank you again Mohamed and Joe.
Garnet W.
Garnet W.
16:51 22 Jul 21
Thank you Terry and Manny from Polar Express A/C and Heating! We called Terry (owner) on a Saturday and he was here within the hour. He confirmed that our very old unit had bit the dust. After agreeing on a price and size of a new Trane unit Terry scheduled the install for first thing Monday morning and said Manny would be here at 8 am to do the install. On time and ready to work Manny showed up Monday morning. He was very knowledgeable and friendly and ready to work on getting us our new unit installed . Terry dropped new unit off and Manny did a great job putting it in. Finished by 4 with ice cold air again!!! If you are in need of any A/C work don't hesitate to call these guys. They were both very helpful and concerned to get us cold air in the house again. Thank you both! And, thank you Terry for the extra savings on invoice at the end...greatly appreciated!!
Raymond H.
Raymond H.
19:32 21 Jun 21
The only company I use!! Terry is kind and honest. If anyone did a bad review there probably is more to the story. I am so grateful for Terry and his team!!
Stephanie P.
Stephanie P.
11:53 18 Dec 20
Terry came out on very short notice and got my a/c up and running. I had never used Polar Express, his kindness and consideration to a new customer was very impressive. Terry's skills are outstanding and he is truly a man of integrity, what a treasure!
Therese G.
Therese G.
17:50 14 Oct 20
Quick, fair, and easy going. I highly recommend their services.
Alex K.
Alex K.
21:53 16 Aug 20
Terry and Manny were amazing. They came out the same day I called, checked out my AC system and recommended repairs. Then they were able to replace leaking coils and repair the system the same day!! I can't thank them enough for their professionalism and quality. I highly recommend them for your AC.
Lonnie R.
Lonnie R.
18:50 12 Aug 20
This company is such a breath of fresh air. My AC stopped working this morning and I looked online for a repair. This company was about the only one open, so I called. After telling what the problem was, he said call me back on FaceTime and he showed me exactly what to do to get it running. I did it and it works perfectly. He really knows his trade and usually when you call for service, you dread the whole ordeal. I will always call this honest company when my HVAC has an issue.
The Original Dust B.
The Original Dust B.
21:39 11 Jul 20
We called Terry because of his high quantity of recommendations on the Nextdoor App. He responded quick with an appointment & showed on time as promised. He was thorough, honest & affordable. He is neat & stands by his work. We will call Terry again when needed:-)
Brian K.
Brian K.
21:42 14 Aug 19
Good companies with honest people are hard to come by these days. Try them. You won't be disappointed.
Anthony
Anthony
22:37 29 Mar 17
Really prompt and great service from Polar Express. Very pleased with their services and cost
Gerard B.
Gerard B.
22:56 07 Sep 16

What People Say About Us

I was extremely pleased with every aspect of both visits. Mo was a consummate professional who was personable, highly knowledgeable, and communicated with me using laymen’s terms. I am new to the Kissimmee area and a part time resident looking for a company that I can trust from my primary home in Atlanta. I read the online reviews for Polar Express and was impressed with what I read and I am glad I did. I highly recommend Polar Express and, in particular, Mohammed, for HVAC needs. They have my full trust. Howard Fields
howard F.
howard F.
01:12 23 Jan 22
We’ve now hired Polar Express for two larger jobs and each time has been a great experience. Their entire staff is professional and knowledgeable and their prices are reasonable. Highly recommend.
Mr. & Mrs. A.
Mr. & Mrs. A.
15:49 21 Jan 22
Mohammed and John were very polite, professional, Knowledgeable, clean, and thorough!
Jeanne P.
Jeanne P.
00:15 30 Dec 21
Never again will I choose another company, polar express is far experience and always gets the job done. Thank you!!
Islander0 0
Islander0 0
16:42 29 Dec 21
Mohammed and his team are amazing! I’ve used several AC companies over the years, but Mohamed is the best! He is also very reasonable and Guarantees all of his work.Seriously look no further. You will not be disappointing!
David V.
David V.
23:11 28 Dec 21
Very pleasant and professional in their appearance. Lead technician was knowledgeable and helper was also being trained however was very receptive to our questions. They both showed great respect for our home upon entering to service our HVAC unit.
Steven M.
Steven M.
17:19 09 Dec 21
Mohamed K. and Joe R. were fantastic and professional. They fixed our issue with the transformer in the HVAC and even took the time to clean up the wiring in our Nest thermostats upstairs and down. Really great job and very impressed. We'll definitely use them again!
Craig O.
Craig O.
19:30 23 Nov 21
Awesome company and great customer service and that's difficult to come across these days with ac companies. Joe was my technician he was great and took the time to show and explain the issue
Steven S.
Steven S.
13:37 21 Nov 21
I highly recommend Joe @ polar express!My A/C wasn’t working & joe came out and was very knowledgeable and professional & fixed the issue quickly! Thanks!!
Kaleigh H.
Kaleigh H.
00:25 20 Nov 21
Mohammed was very knowledgeable and helpful. Took his time to make sure everything was working efficiently and properly as well as showed me way to prevent a dirty filter and clogged drain
Randy P.
Randy P.
20:26 19 Nov 21
Great work and very professional. Mohamed Came out and was very attentive to what needed to be done. Great customer service
Anil R.
Anil R.
12:33 18 Nov 21
Mohammed was very versed in this field. He came out to the house because we were having some issues with certain rooms not getting cold and getting the correct flow of air. Also sometimes the AC wouldn't turn on. He was very responsive and gave adequate feedback. He fixed the issues. And his pricings are very competitive. I will definitely use them again for my future HVAC needs.Thank you for the great customer service as well and the professionalism.
Ray H.
Ray H.
16:07 16 Nov 21
excellent company, the attention is incredible, the responses are immediate, I recommend it 100%. I repair my ac the technician Joe, excellent person, professional and very responsible, thanks to all
jose luis hernadez G.
jose luis hernadez G.
04:46 14 Nov 21
Thank you for the great service Polar Express !! Excellent communication, great value , and superb customer service from the technician JOE, he was very attentive to our needs and patient with us so thank you!
Mocine R.
Mocine R.
17:05 10 Nov 21
Quick and fair work.
Angela W.
Angela W.
20:49 08 Nov 21
They do good work and care about the customer
Romilson D.
Romilson D.
22:43 04 Nov 21
I'm an Orange County homeowner of more than 25 years and currently have two Trane HVAC units. I called Polar Express after seeing one of their trucks in my community.Time will tell, but so far, excellent. I have above-average knowledge of mechanical engineering and typically, with great accuracy, can predict how a technician will perform. Although this was simply a maintenance call, my observation and conversation with the technician left me with a very favorable opinion. His level of knowledge far exceeds what I've previously experienced.
Steve E.
Steve E.
14:40 03 Nov 21
Really pleased with the job done by this company. Both Muhammad and Joe did an excellent job servicing my ac and getting it back up and running promptly. Highly recommend
Joseph S.
Joseph S.
23:42 13 Oct 21
Quick service, fair price and honest. Easy to work with! The maintenance plan saved me a few hundred, no complaints.
Ophelia T.
Ophelia T.
21:17 11 Oct 21
Polar Express came to our rescue!! The AC in both our house and my daughter’s house went out just one day apart. Mohamed came to our homes to assess and then give an estimate right away. He searched for new air handlers and compressors for both homes. Jason went to a lot of trouble by driving all over to pick up the different parts so that everything could be installed the next day. I could not have asked for a better service as this all happened on some of the hottest days of the summer.
Paula K.
Paula K.
22:43 26 Sep 21
I cannot speak highly enough of this company! My A/C unit stopped working in the middle of summer, it got very hot very quickly in the house. I called multiple companies in the area, all of which quoted me 2-4 days to send a technician out and felt very commercialized. I called Polar Express A/C & Heating and they came same day to fix my unit. Jason was my technician; he was on time, professional and honest. He fixed my unit in less than 10 minutes, I couldn't believe it I was so relieved. I have given this companies information to all my family and friends in the central Florida area, and I HIGHLY recommend them to anyone having A/C and heating issues. Stay cool!
Molly H.
Molly H.
16:33 23 Sep 21
Joe was great!!!
Stephen K.
Stephen K.
21:50 18 Sep 21
Joe and Mohammed serviced my air conditioning unit got them up and running in a timely and professional manner
Randall L.
Randall L.
18:28 08 Sep 21
The guys were great
Larry S.
Larry S.
20:50 07 Sep 21
Mohamed and Joe came over for a second opinion diagnostic. We was told we need a new txv device by another company these guys came out and found that wasn't the issue our return duct under our home was crushed which is why our ac unit freezing over. These guys fixed the issue and I couldn't be any happier, do yourself a favor and call these guys for an honest diagnostic and repair.
Edwin M.
Edwin M.
16:06 01 Sep 21
Polar Express is hands down the best AC service company I have ever dealt with. My unit went down last week, and Mohammed came out and figured out the problem. He remained in constant contact with me throughout the weekend until my parts came in. Then today, Joe was sent to my house to install the new motor. He did an amazing job, and his customer service skills were second to none. My AC is running perfectly now and keeping my house nice and cool. I can’t stress enough just how good their customer service was. You could tell that Mohammed and Joe both really cared about getting the job done efficiently and correctly. I will definitely be using Polar Express for all of my AC needs in the future.
Brian H.
Brian H.
03:17 31 Aug 21
Mohamed did a fantastic job, my unit wasn't running for an entire year, Mohamed came and diagnose the issue and repair within an hour, I called 4 different companies 1 came and couldn't find electrical short polar express came and found it and repair within an hour. Give these guys a call you won't be disappointed
Paco M.
Paco M.
20:39 30 Aug 21
Today I had one of the best customer service experiences I’ve had in my 16 years of living here in Central Florida.My technician (Mohammed) was not only very knowledgeable about AC repair but was also kind, empathetic and caring.I plan to make this company my main go to for all of my AC & Heating needs.Awesome job Mohammed !!!!!
Kimm G.
Kimm G.
15:41 19 Aug 21
Absolutely fantastic service. My HVAC system stopped working late in the day (after 5) on a Thursday. I called a few big named HVAC companies. None of them would come out that night. I called Polar Express and the owner answered and sent his team right away. Mohammad and another gentleman came out and it was determined that I would need a major repair or purchase a new AC. Since my unit was old, I went the route of a new unit. Mohammad stayed up late and found a unit and was able to get it next day. The Polar Express team came Friday and stayed late to get it installed. I highly recommend this business.
Andrew M.
Andrew M.
06:46 24 Jul 21
Thank you Mohamed and Joe from Polar Express A/C and Heating. These guys are great. Very nice, professional and know what they are doing. We have been using Polar Express for years and trust their work. Thank you again Mohamed and Joe.
Garnet W.
Garnet W.
16:51 22 Jul 21
Thank you Terry and Manny from Polar Express A/C and Heating! We called Terry (owner) on a Saturday and he was here within the hour. He confirmed that our very old unit had bit the dust. After agreeing on a price and size of a new Trane unit Terry scheduled the install for first thing Monday morning and said Manny would be here at 8 am to do the install. On time and ready to work Manny showed up Monday morning. He was very knowledgeable and friendly and ready to work on getting us our new unit installed . Terry dropped new unit off and Manny did a great job putting it in. Finished by 4 with ice cold air again!!! If you are in need of any A/C work don't hesitate to call these guys. They were both very helpful and concerned to get us cold air in the house again. Thank you both! And, thank you Terry for the extra savings on invoice at the end...greatly appreciated!!
Raymond H.
Raymond H.
19:32 21 Jun 21
The only company I use!! Terry is kind and honest. If anyone did a bad review there probably is more to the story. I am so grateful for Terry and his team!!
Stephanie P.
Stephanie P.
11:53 18 Dec 20
Terry came out on very short notice and got my a/c up and running. I had never used Polar Express, his kindness and consideration to a new customer was very impressive. Terry's skills are outstanding and he is truly a man of integrity, what a treasure!
Therese G.
Therese G.
17:50 14 Oct 20
Quick, fair, and easy going. I highly recommend their services.
Alex K.
Alex K.
21:53 16 Aug 20
Terry and Manny were amazing. They came out the same day I called, checked out my AC system and recommended repairs. Then they were able to replace leaking coils and repair the system the same day!! I can't thank them enough for their professionalism and quality. I highly recommend them for your AC.
Lonnie R.
Lonnie R.
18:50 12 Aug 20
This company is such a breath of fresh air. My AC stopped working this morning and I looked online for a repair. This company was about the only one open, so I called. After telling what the problem was, he said call me back on FaceTime and he showed me exactly what to do to get it running. I did it and it works perfectly. He really knows his trade and usually when you call for service, you dread the whole ordeal. I will always call this honest company when my HVAC has an issue.
The Original Dust B.
The Original Dust B.
21:39 11 Jul 20
We called Terry because of his high quantity of recommendations on the Nextdoor App. He responded quick with an appointment & showed on time as promised. He was thorough, honest & affordable. He is neat & stands by his work. We will call Terry again when needed:-)
Brian K.
Brian K.
21:42 14 Aug 19
Good companies with honest people are hard to come by these days. Try them. You won't be disappointed.
Anthony
Anthony
22:37 29 Mar 17
Really prompt and great service from Polar Express. Very pleased with their services and cost
Gerard B.
Gerard B.
22:56 07 Sep 16

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We supply industry leading brands of air conditioning and heating equipment such as Trane and Carrier, with modern technological advancements including as home-automation, but with the service you’d expect from a skilled trader from the good old days.